Assistant Manager: Lead People, Elevate Care & Store

BOOTS; Knowsley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

Enhanced maternity/paternity/adoption

Flexible benefits scheme

24/7 counselling and wellbeing support

Job summary

Boots is seeking an Assistant Manager to lead a front‑line team, manage performance and ensure outstanding customer and patient care on the shop floor. You’ll coach staff, schedule effectively and own day‑to‑day operations while maintaining safety, compliance and strong commercial results.

You’ll be empowered to drive improvements, shape customer experiences, and develop your leadership capability with clear career pathways within Boots.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to own performance and drive results.
• Strong coaching; capable of inspiring others.
• Excellent planning, scheduling and workload prioritisation.
• Commitment to compliance, safety and operational standards.
• Collaborative, data-informed decision maker.
• Confident with using systems and reports to drive action.
• Passionate about delivering customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment.
• Coach, develop and line manage your team with regular conversations, feedback and clear expectations and goals.
• Own day-to-day store operations including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

Customer service

Coaching

Performance management

Planning rotas

Compliance knowledge

Data-driven decisions

Commercial focus

Education

NVQ2 in Pharmacy Services (UK)

Job description

Boots is seeking an Assistant Manager to lead a front‑line team, manage performance and ensure outstanding customer and patient care on the shop floor. You’ll coach staff, schedule effectively and own day‑to‑day operations while maintaining safety, compliance and strong commercial results.

You’ll be empowered to drive improvements, shape customer experiences, and develop your leadership capability with clear career pathways within Boots.