Store Assistant Manager: Care & Operations Leader

Boots UK; Birmingham; Presencial; GBP 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Boots Retirement Savings Plan

Generous employee discount across Boot

Discretionary annual bonus

Enhanced maternity/paternity/adoption/

Flexible benefits scheme

24/7 counselling and wellbeing support

Descripción de la vacante

Boots UK is seeking an Assistant Manager to lead a team on the shop floor, delivering great customer care and strong commercial performance. You’ll coach, develop and inspire your team, balance people, performance and operations, and own daily store running to ensure a safe, compliant, and welcoming environment.

Reporting to the Store Manager, you’ll schedule rotas, monitor standards, drive stock availability, and use data to identify opportunities. This role offers clear progression.

Formación

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Able to inspire and coach others, and manage performance.
• Strong organisational skills including planning rotas, managing absence and prioritising workload.
• A clear understanding of compliance, safety and operational standards.
• A collaborative personality able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passionate about delivering excellent customer care and commercial outcomes.

Responsabilidades

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store—ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Conocimientos

Team leadership

Customer focus

Performance management

Planning & scheduling

Compliance & safety

Data-driven decisions

Collaboration

Commercial focus

Descripción del empleo

Boots UK is seeking an Assistant Manager to lead a team on the shop floor, delivering great customer care and strong commercial performance. You’ll coach, develop and inspire your team, balance people, performance and operations, and own daily store running to ensure a safe, compliant, and welcoming environment.

Reporting to the Store Manager, you’ll schedule rotas, monitor standards, drive stock availability, and use data to identify opportunities. This role offers clear progression.