Store Team Leader: Care, Coaching & Operations

Boots UK; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

Enhanced maternity/paternity/adoption"

Flexible benefits scheme; holiday buy/

24/7 counselling and wellbeing support

Job summary

Boots UK is seeking an Assistant Manager to lead a store team, deliver great customer and patient care, and drive commercial performance. You’ll balance people, performance and operations, coach your team, manage day-to-day store running, and ensure safety, compliance and high standards across the shop floor.

This hands-on leadership role offers real impact every day. There are clear progression paths within Boots UK, plus rewards such as a discretionary annual bonus, staff discounts and access

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Inspire and coach others, and manage performance.
• Strong organisational skills, including planning rotas, managing absence and prioritising workload.
• Understanding of compliance, safety and operational standards.
• Collaborative personality, able to succeed in a team-centered environment.
• Confidence using systems, reports and data to make decisions.
• Passion for delivering excellent customer care and commercial outcomes.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store - ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

Customer service

Coaching

Operations planning

Data-driven decisions

Compliance

Safety

Stock management

Education

NVQ2 in Pharmacy Services (UK)

Tools

Pharmacy systems

Job description

Boots UK is seeking an Assistant Manager to lead a store team, deliver great customer and patient care, and drive commercial performance. You’ll balance people, performance and operations, coach your team, manage day-to-day store running, and ensure safety, compliance and high standards across the shop floor.

This hands-on leadership role offers real impact every day. There are clear progression paths within Boots UK, plus rewards such as a discretionary annual bonus, staff discounts and access