Hands-On Store Leader — Pharmacy & Customer Care

Boots; Greater London; Presencial; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

Enhanced leave pay

Flexible benefits scheme

Wellbeing support

Descripción de la vacante

Boots is seeking an Assistant Manager to lead a store team, deliver exceptional customer care and drive commercial performance. You’ll coach and develop staff, plan rotas and ensure safe, compliant operations on the shop floor and behind the scenes.

You’ll balance people, performance and day-to-day running, taking ownership of store standards and service. This role offers opportunities to grow into broader leadership paths across Boots retail network.

Formación

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• A clear understanding of compliance, safety and operational standards.

Responsabilidades

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store - ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Conocimientos

Team leadership

Customer service

Performance management

Planning rotas

Compliance & safety

Data-driven decisions

Store operations

Decision making

Customer care

Educación

NVQ2 in Pharmacy Services

Herramientas

POS systems

Descripción del empleo

Boots is seeking an Assistant Manager to lead a store team, deliver exceptional customer care and drive commercial performance. You’ll coach and develop staff, plan rotas and ensure safe, compliant operations on the shop floor and behind the scenes.

You’ll balance people, performance and day-to-day running, taking ownership of store standards and service. This role offers opportunities to grow into broader leadership paths across Boots retail network.