Assistant Manager — Hospitality Lead | Bonus & Overtime

Loungers; Carmarthen; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Overtime pay

Meal on shift

Christmas & Boxing Day off

Career progression

Staff discounts

Early pay access

Staff events

Job summary

Loungers is hiring a full-time Assistant Manager for Cofio Lounge. You will support the General Manager and lead your team to ensure every customer leaves happy. If you love hospitality and pride yourself on the small things, you will fit right in.

This is a 48-hour contract with a 40-hour option, offers a competitive base salary plus bonus and overtime, and opportunities for progression through in-house training and stepped development programs.

Qualifications

• Experience as Supervisor/Assistant Manager in hospitality.
• Ability to lead shifts end-to-end and manage cash.
• Strong customer service and hosting skills.
• Community-minded with local knowledge.
• Experience in restaurants, bars, cafés or coffee shops.

Responsibilities

• Lead a variety of shifts including opens/closes and weekends.
• Coach the team with regular feedback to build a positive culture.
• Manage rotas, stock, labour and KPIs to support the GM.
• Handle escalated customer complaints with good judgement.
• Assist recruitment and onboarding of new starters.
• Be a visible, welcoming host on the floor.

Skills

People leadership

Shift management

Team coaching

Customer service

Stock planning

Labor planning

KPI knowledge

Food safety

Recruitment support

Hospitality experience

Job description

Loungers is hiring a full-time Assistant Manager for Cofio Lounge. You will support the General Manager and lead your team to ensure every customer leaves happy. If you love hospitality and pride yourself on the small things, you will fit right in.

This is a 48-hour contract with a 40-hour option, offers a competitive base salary plus bonus and overtime, and opportunities for progression through in-house training and stepped development programs.