Assistant Manager - Hospitality Leader & Career Growth

Loungers; Llandudno; Sur place; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Bonus scheme

Overtime pay

Free meal on every shift

Christmas and Boxing Day off

Career development programs

50% staff discount on food & drinks

No uniform policy

Loungefest staff party

Long service rewards

Early access to pay (Stream)

Support from LT Charity

Résumé du poste

Loungers is hiring an Assistant Manager for Ormo Lounge in the United Kingdom. This is a full-time role with a 48-hour contract (40 hours optional) and a clear path for progression within the Lounges family.

You will oversee a team, ensure guest satisfaction, and contribute to a high-energy hospitality culture. The package includes a competitive base salary, bonus, overtime pay, and staff benefits such as free meals on shifts and discounts.

Qualifications

• Hospitality experience in a supervisory role is essential.
• Ability to lead and motivate a team in a fast-paced environment.
• Strong customer service orientation and guest-focused mindset.

Responsabilités

• Lead a variety of shifts and delegate tasks to the team while maintaining engagement.
• Coach team through regular feedback to foster a positive work environment.
• Understand rotas, stock, labour and KPIs (NPS, sales, gross profit) and support the General Manager.
• Handle escalated customer complaints with confidence and maintain food safety standards.
• Support recruitment and onboarding of new starters to help them succeed from day one.
• Be a visible, welcoming host on the floor and enhance the Lounges reputation locally.

Connaissances

Leadership

Shift management

Team coaching

Customer service

People skills

Description du poste

Loungers is hiring an Assistant Manager for Ormo Lounge in the United Kingdom. This is a full-time role with a 48-hour contract (40 hours optional) and a clear path for progression within the Lounges family.

You will oversee a team, ensure guest satisfaction, and contribute to a high-energy hospitality culture. The package includes a competitive base salary, bonus, overtime pay, and staff benefits such as free meals on shifts and discounts.