Assistant Manager - Lead Hospitality & Guest Experience

Loungers; Newcastle-under-Lyme; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

Overtime pay

Free meal on every shift

Staff discount on food & drinks from 1

Early access to pay with Stream

Staff party and long-service rewards

Job summary

Loungers is hiring a full-time Assistant Manager for Cappello Lounge in the UK. You will support the General Manager, lead a team, and ensure every guest leaves happy. The role offers a structured path with in-house training and progression opportunities within Loungers’ growing portfolio.

Expect a competitive base salary with bonus and overtime, a 48-hour contract (40-hour option), and benefits such as meal on shift, staff discounts from day one, and ongoing development programs.

Qualifications

• Experience in hospitality roles as a Supervisor/Assistant Manager.
• Ability to lead and motivate teams on the floor.
• Strong guest service and problem-solving skills.
• Cash handling and end-of-shift reconciliation.

Responsibilities

• Lead a variety of shifts (opens/closes/weekends), delegate to the team and keep the team engaged.
• Coach the team with regular feedback to foster a positive working environment.
• Understand rotas, stock, labour, KPIs and support the General Manager when targets aren’t met.
• Handle escalated customer complaints with good judgement and maintain allergen and food safety standards.
• Support recruitment of new starters and help them settle in from day one.
• Be a welcoming host on the floor and enhance the Lounges local reputation.

Skills

People leadership

Shift management

Customer service

Team motivation

Allergen knowledge

Tools

Cash handling

POS systems

Job description

Loungers is hiring a full-time Assistant Manager for Cappello Lounge in the UK. You will support the General Manager, lead a team, and ensure every guest leaves happy. The role offers a structured path with in-house training and progression opportunities within Loungers’ growing portfolio.

Expect a competitive base salary with bonus and overtime, a 48-hour contract (40-hour option), and benefits such as meal on shift, staff discounts from day one, and ongoing development programs.