Assistant Manager: Lead Team & Elevate Guest Experience

Loungers; Andover; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Overtime pay

Free meals on shift

Christmas and Boxing Day off

Staff discount 50%

Career development

Job summary

Loungers is hiring a full-time Assistant Manager for Vicolo Lounge. You will support the General Manager, lead your team on shifts, and ensure every guest leaves happy. If you love hospitality and thrive in a busy, people‑focused environment, you’ll fit right in.

This permanent role offers a 48-hour contract (with a 40-hour option), a competitive base salary with bonus and overtime, and clear progression via in-house training and Step-Up development programs.

Qualifications

• Hospitality experience in a supervisory/management role.
• Strong people and guest-service skills with a customer-focused mindset.
• Wamiliarity with weekend shifts and busy hospitality environments.

Responsibilities

• Lead shifts (opens/closes/weekends) and delegate to the team.
• Coach staff through regular feedback to foster a positive work culture.
• Understand rotas, stock, labour, and KPIs while supporting the General Manager.
• Handle escalated customer complaints with good judgement and maintain allergen and food safety standards.
• Assist in recruitment and onboarding of new starters to set them up for success.
• Be a visible, welcoming host on the floor and contribute to Lounges’ reputation.

Skills

People leadership

Shift management

Guest service

Team motivation

Operational awareness

Job description

Loungers is hiring a full-time Assistant Manager for Vicolo Lounge. You will support the General Manager, lead your team on shifts, and ensure every guest leaves happy. If you love hospitality and thrive in a busy, people‑focused environment, you’ll fit right in.

This permanent role offers a 48-hour contract (with a 40-hour option), a competitive base salary with bonus and overtime, and clear progression via in-house training and Step-Up development programs.