Assistant Manager | Lead Shifts, Earn Bonus & Overtime

Loungers; Halifax; Presencial; GBP 28.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus scheme

Overtime pay

Free meal on every shift

Meal discounts from day one

Career progression programs

Christmas and Boxing Day off

Early access to pay via Stream

Descripción de la vacante

Loungers is hiring a full-time Assistant Manager for Rollo Lounge. You will support the General Manager, lead a team, and ensure guest satisfaction in a dynamic hospitality setting.

The role offers bonuses, overtime pay, and real progression opportunities across a growing brand with 300+ sites. This position emphasizes leadership on the floor, exceptional guest service, and active involvement in recruitment and training.

Formación

• Experience leading a team on the floor and driving performance.
• Confidence in managing shifts from briefs to cash handling and customer issues.
• Ability to create a warm, welcoming atmosphere for guests.
• Strong community awareness and local engagement.

Responsabilidades

• Lead a variety of shifts (opens/closes/weekends) — from pre-shift briefings and delegating to your team, always engaging and motivating the team throughout
• Coach your team through regular and honest feedback, creating a place people genuinely want to work
• Understand rotas, stock, labour, KPIs (NPS, sales, gross profit) — and know how to support your General Manager when things aren't where they should be
• Handle escalated customer complaints with confidence and good judgement, and maintain allergen and food safety standards across the team
• Support recruitment of new starters and help them feel set up to succeed from day one
• Be a visible, welcoming host on the floor and help build your Lounges reputation as the go-to spot in the local community

Conocimientos

Lead by example

Shift end-to-end management

Guest host / welcoming atmosphere

Community focus

Hospitality supervisory experience

Descripción del empleo

Loungers is hiring a full-time Assistant Manager for Rollo Lounge. You will support the General Manager, lead a team, and ensure guest satisfaction in a dynamic hospitality setting.

The role offers bonuses, overtime pay, and real progression opportunities across a growing brand with 300+ sites. This position emphasizes leadership on the floor, exceptional guest service, and active involvement in recruitment and training.