Assistant Manager Front Office

Hyatt Hotels Corporation; Liverpool; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Complimentary Hyatt nights

Family & friends discounted stays

Free monthly massages

Gym access

Free meals on duty

Uniform provided

Headspace membership

50% discount on food & beverages

Learning and development opportunities

Job summary

Hyatt Regency London – The Churchill is seeking an Assistant Manager Front Office Nights to oversee overnight Front Office operations, manage the preparation and disposition of Night Audit work, and ensure guest services run smoothly during the night shift.

You will supervise Hosts and Door Hosts, train team members, handle guest concerns calmly, and ensure that check-in/check-out standards and hotel policies are consistently followed.

Qualifications

• Experience in front office or guest services within hospitality
• Strong communication and customer-focused approach
• Ability to handle guest concerns calmly and professionally

Responsibilities

• Oversee overnight Front Office operations and Night Audit preparation
• Disposition of Night Audit work and ensuring accuracy
• Supervise and train Hosts and Door Hosts
• Perform Front Office tasks as needed to facilitate service
• Ensure cash handling and operating procedures align with policies
• Ensure appropriate staffing during overnight activity
• Communicate promotions and changes to Front Office staff
• Maintain check-in/check-out standards

Skills

Front Office Operations

Guest Service

Overnight shift experience

Communication skills

Hotel PMS systems

Tools

Hotel management systems

Job description

Assistant Manager Front Office (Duty Manager) Nights

Duties and responsibilities related to the Assistant Manager Front Office Nights role

• Responsible for the preparation and disposition of all Night Audit work.
• Responsible for all Front Office functions during the overnight shift.
• The role includes supervising and training Hosts and Door Hosts.
• Perform all tasks of the Front Office as needed to facilitate service.
• Ensure all operations and cash handling are done per policies and procedures.
• Ensure that the department is appropriately staffed according to activity levels.
• Ensures that all Front Office staff are aware of all new promotions and changes.
• Ensure that check in / check out standards are adhered to.

About you

We are looking for a motivated candidate with good experience in a front office or guest service role, preferably within the hospitality industry. The ideal candidate will have a great understanding of front office operations. Strong communication skills, attention to detail, and a customer‑focused approach are essential. A high level of professionalism, attention to detail, and the ability to handle guest concerns calmly and efficiently are essential. Familiarity with hotel management systems and flexibility to work overnight hours are required, along with a commitment to maintaining exceptional service standards at all times.

Benefits you will enjoy as an Assistant Manager Front Office Nights

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
• Free monthly massages
• Access to the hotel gym
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Location: Hyatt Regency London – The Churchill, London, ENG, GB

Next steps

Apply today for this Assistant Manager Front Office Nights role and start your journey with Hyatt Hotels!