Assistant Front Office Manager

Hyatt Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

12 complimentary nights at Hyatt Hotels

Discounted hotel stays for family and friends

Free monthly massages

Access to hotel gym

Free meals on duty

Complimentary uniform laundry

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Job summary

Hyatt Group in London is seeking an Assistant Front Office Manager to supervise the front office team, ensuring exceptional guest experiences and effective team development. The ideal candidate will have significant experience in hospitality and strong leadership skills. Benefits include 12 complimentary nights per year at Hyatt Hotels and discounted stays for family and friends. Opportunities for continuous learning and career advancement are offered within Hyatt's global network.

Qualifications

• Experienced in front office operations within the hospitality industry.
• Proven experience in a Front Office Senior Supervisor or Assistant Front Office Manager role.
• Exceptional leadership and decision-making skills.

Responsibilities

• Supervise and develop front office team members.
• Enhance guest arrival and departure experience.
• Monitor and ensure proper rates are applied.

Skills

Leadership

Decision-making

Guest service excellence

Team training

Hospitality industry experience

Job description

Assistant Front Office Manager

Duties and responsibilities

• Supervise the Duty Manager & Guest Services Manager to ensure they meet their goals and continue development.
• Work closely with Guest Services to improve arrival and departure experience.
• Review daily rate variance to ensure proper rates are applied.
• Ensure open folios and paymasters are properly monitored and closed on time.
• Monitor implementation and use of Colleague Advantage.
• Supervise Front Office team training.
• Work with HR to develop the front office team.
• Ensure we achieve our Enrolment Success Rate target.
• Maximize upsell opportunities.

About you

We are seeking an experienced and results-driven professional with a strong background in front office operations within the hospitality industry. The ideal candidate will have proven experience in a Front Office Senior Supervisor or Assistant Front Office Manager role, with a deep understanding of hotel procedures, guest service excellence, and team leadership. You will demonstrate exceptional leadership and decision-making skills, the ability to manage high-pressure situations with confidence, and a commitment to delivering a superior guest experience. A proactive, detail-oriented mindset and the ability to lead, coach, and inspire a diverse team are essential for the role.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt, not just for you but also your family and friends from the day you start
• Free monthly massages
• Access to the hotel gym
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Location

London, United Kingdom