Duty Manager - Nights

Andaz; Greater London; On-site; GBP 31,608 - 38,632; Full time

Benefits offered by this job

Complimentary Hyatt nights

Hotel stays discount

Free monthly massages

Gym access

Free meals on duty

Uniform provided

Headspace membership

Employee Assistance Programme

50% dining discount

Career development

Job summary

Andaz London Liverpool Street is seeking an Assistant Manager for Front Office Nights to oversee night audit activities and all overnight Front Office functions. You will supervise Hosts and Door Hosts, ensure cash handling compliance, and maintain high standards of guest service in a vibrant luxury hotel environment.

Ideal candidates bring experience in front office or guest services, strong communication, attention to detail, and the ability to work overnight.

Qualifications

• Experience in front office or guest services within hospitality.
• Ability to supervise overnight staff and manage night operations.
• Excellent communication and guest care focus.
• Familiarity with hotel management systems and procedures.

Responsibilities

• Prepare and resolve all Night Audit tasks.
• Oversee Front Office functions during overnight shifts.
• Supervise and train Hosts and Door Hosts.
• Perform Front Office duties as needed to support service.
• Ensure cash handling and operations adhere to policies.
• Ensure appropriate staffing based on activity levels.
• Inform staff about new promotions and changes.
• Maintain check-in and check-out standards.

Skills

Front Office

Guest Service

Overnight Shift

Communication Skills

Tools

Hotel PMS

Job description

Summary

Salary: £35,120 + Tronc

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street means becoming part of a five‑star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighbourhoods.

The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast‑paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces, including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.

Duties and responsibilities related to the Assistant Manager Front Office Nights role

• Responsible for the preparation and disposition of all Night Audit work.
• Responsible for all Front Office functions during the overnight shift.
• The role includes supervising and training Hosts and Door Hosts.
• Perform all tasks of the Front Office as needed to facilitate service.
• Ensure all operations and cash handling are done per policies and procedures.
• Ensure that the department is appropriately staffed according to activity levels.
• Ensures that all Front Office staff are aware of all new promotions and changes.
• Ensure that check in / check out standards are adhered to.

About You

We are looking for a motivated candidate with good experience in a front office or guest service role, preferably within the hospitality industry. The ideal candidate will have a great understanding of front office operations, strong communication skills, attention to detail, and a customer‑focused approach. A high level of professionalism, the ability to handle guest concerns calmly and efficiently, familiarity with hotel management systems and flexibility to work overnight hours are required, along with a commitment to maintaining exceptional service standards at all times.

Benefits you will enjoy as an Assistant Manager Front Office Nights

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
• Free monthly massages
• Access to the hotel gym
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Next steps

Apply today for this Assistant Manager Front Office Nights role and start your journey with Hyatt Hotels!