Night Duty Manager – Front Office

Hyatt Regency; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

12 complimentary nights a year across 

Discounted hotel stays across Hyatt

Free meals on duty

Life Assurance

Uniform provided and laundered

Headspace membership

50% discount on food and beverages

Learning and development opportunities

Job summary

Hyatt Regency London – The Churchill is seeking a Night Duty Manager – Front Office. You will lead the Front Office during the overnight shift, oversee the night audit, and manage guest arrivals, requests, and escalations to ensure an exceptional overnight experience.

The role requires strong leadership, excellent communication, and the ability to stay calm under pressure while maintaining Hyatt’s guest service standards.

Qualifications

• Experience in Front Office operations with supervisory/management exposure.
• Excellent communication and problem‑solving skills.
• Ability to remain calm under pressure while delivering guest experiences.

Responsibilities

• Lead and support the Front Office operation during the overnight shift, ensuring exceptional guest service at all times.
• Oversee the night audit process, ensuring all financial and operational reports are completed accurately and on time.
• Manage guest arrivals, departures, and requests efficiently, creating a seamless overnight experience.
• Handle guest concerns and complaints professionally, taking ownership to achieve positive resolutions.
• Supervise, coach, and develop Night Hosts, ensuring service standards are consistently maintained.
• Monitor hotel security, safety, and emergency procedures, acting as the senior point of contact during the night.
• Work closely with Housekeeping, Reservations, and Food & Beverage teams to ensure effective communication and smooth operations.
• Support the Front Office leadership team in driving guest satisfaction, operational excellence, and departmental objectives.

Job description

Organization- Hyatt Regency London - The Churchill

Summary

Night Duty Manager – Front Office

Salary: Competitive + Service Charge

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.

The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.

Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.

Duties and responsibilities related to the Night Duty Manager – Front Office role

• Lead and support the Front Office operation during the overnight shift, ensuring exceptional guest service at all times.
• Oversee the night audit process, ensuring all financial and operational reports are completed accurately and on time.
• Manage guest arrivals, departures, and requests efficiently, creating a seamless overnight experience.
• Handle guest concerns and complaints professionally, taking ownership to achieve positive resolutions.
• Supervise, coach, and develop Night Hosts, ensuring service standards are consistently maintained.
• Monitor hotel security, safety, and emergency procedures, acting as the senior point of contact during the night.
• Work closely with Housekeeping, Reservations, and Food & Beverage teams to ensure effective communication and smooth operations.
• Support the Front Office leadership team in driving guest satisfaction, operational excellence, and departmental objectives.

About You

We are looking for a confident and customer-focused hospitality professional who thrives in a leadership role. Previous experience within Front Office operations is essential, with supervisory or management experience being highly advantageous. The successful candidate will have excellent communication and problem-solving skills, a strong attention to detail, and the ability to remain calm under pressure while delivering outstanding guest experiences. Experience working within a hotel environment and knowledge of night audit procedures would be highly beneficial. A flexible approach and commitment to providing exceptional service are key to success in this role.

Benefits you will enjoy as a Night Duty Manager – Front Office

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Life Assurance
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.

With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.

At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.