Assistant Manager — Flexible Shifts & Night Premium

Luxury Leisure; Basingstoke; On-site; GBP 23,000 - 29,000; Full time

Job summary

Luxury Leisure is seeking an Assistant Manager to support the day-to-day running of a venue and to act in the absence of the Venue Manager. The role requires excellent customer service and at least 3 years in customer service, with a year in a supervisory or management position preferred.

You will oversee staff, liaise with Area Management, drive business during peak times, handle cash, and ensure compliance with industry policies including age verification and gambling regulations.

Qualifications

• Minimum of 3 years customer service experience.
• A year in a supervisory or management role is preferred.

Responsibilities

• Liaise with Area Management to ensure KPIs are met and venue standards upheld.
• Delegate and support staff in daily tasks and peak times.
• Promote offers and events while driving business during busy periods; act as key holder (opening/closing).

Skills

Customer service

Leadership

Communication

Cash handling

Job description

Luxury Leisure is seeking an Assistant Manager to support the day-to-day running of a venue and to act in the absence of the Venue Manager. The role requires excellent customer service and at least 3 years in customer service, with a year in a supervisory or management position preferred.

You will oversee staff, liaise with Area Management, drive business during peak times, handle cash, and ensure compliance with industry policies including age verification and gambling regulations.