Assistant Manager

Greene King; Warmley; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Career development opportunities

Apprenticeships

Employee discounts across Greene King

Employee Assistance Programme

Maternity/Paternity policies

Refer a Friend bonus

Wagestream – access to your pay

Job summary

Greene King’s The Wishing Well in Kingswood is seeking an Assistant Manager to support the General Manager, lead the team, and drive excellent customer experiences. This role offers a busy, family-focused environment with opportunities to develop leadership skills and progress within Greene King.

The position involves managing day-to-day operations, ensuring hospitality standards, and building strong relationships with local families and the community.

Qualifications

• Lead the team and drive standards to grow the business.
• Maintain high standards across service, food, drinks, cleanliness and customer experience.
• Help deliver outstanding experiences for families and regular customers.
• Champion health & safety, licensing and brand standards.

Responsibilities

• Take ownership of shifts and confidently lead the team in the GM's absence.
• Build relationships with customers and become a familiar face in the community.
• Support with rotas, stock, cash management and other operations.
• Lead by example and get stuck in during busy periods.
• Help maximise sales across food and drinks and key trading occasions.

Skills

Leadership

Team management

Customer service

Communication

People development

Job description

Why The Wishing Well?

The Wishing Well is all aboutgreat food, great value and great family experiences.

Our carvery is a real highlight, serving three succulent meat options alongside crispy roasties, fresh vegetables and plenty of gravy — giving customers a great reason to keep coming back.

We're also home to aWacky Warehouse soft play area, making us a popular choice for families, while our beer garden provides the perfect spot for customers to relax when the sun is shining.

With free Wi-Fi, a large car park and a fantastic drinks offer, there's plenty to keep customers coming back whatever the occasion.

We're looking for an Assistant Manager who canlead from the front, bring energy to the team and help us make the most of every opportunity.

Company Description

The Wishing Well, Kingswood
Assistant Manager
Salary -£31,000 - £35,000 + Bonus

Ready to step up and make your mark at a busy family pub?

If you're an experienced hospitality leader who loves bringing people together, leading a team and creating great customer experiences,The Wishing Well could be the perfect next step for you.

Located in Kingswood, The Wishing Well is abusy, family-friendly pubwith plenty going on. With Vue Cinema Bristol right opposite, Wick Golden Valley Nature Reserve just a short drive away and a fantastic food and drink offer, we're a popular destination for families, friends and local customers.

And then there's ourfamous carvery...

#LI-SO1

Additional Information

And there’s plenty in it for you...

• Career development opportunities across Greene King.
• Training and development at every level, including apprenticeships.
• 33% employee discount and 15% discount for loved ones across Greene King brands.
• 50% employee and 25% loved ones discount at Greene King Inns and hotels.
• Employee Assistance Programme supporting mental health, wellbeing and financial/legal advice.
• Enhanced family-friendly maternity and paternity policies.
• Menopause Friendly Employer.
• Refer a Friend scheme – earn up to £1,500.
• Wagestream – access to your pay as you earn.
• Retail discounts, including up to 30% at Superdrug and Three Mobile.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Bring your energy. Lead the team. Make the Wishing Well yours.

Qualifications

What’s the opportunity?

As Assistant Manager, you'll play a key role in the day-to-day running of The Wishing Well, supporting the General Manager and helping tolead the team, drive standards and grow the business.

You'll:

• Support the General Manager with theday-to-day running of the pub.
• Take ownership of shifts and confidently lead the team in the GM's absence.
• Lead, coach and develop the team, helping people grow and perform at their best.
• Maintain consistently high standards acrossservice, food, drinks, cleanliness and customer experience.
• Help deliver an outstanding experience for families, regular customers and new visitors.
• Support the team to deliver consistently great carvery and food service.
• Help drive sales and maximise opportunities across food, drinks and key trading occasions.
• Make the most of busy weekends, school holidays and family-focused periods.
• Build strong relationships with customers and become a familiar face within the local community.
• Work closely with the kitchen team to ensure smooth and consistent service.
• Support with rotas, stock, cash management and other operational responsibilities.
• Champion health & safety, licensing and brand standards.
• Help maintain a safe, welcoming and enjoyable environment for customers and colleagues.
• Create a positive team culture where people feel supported, valued and motivated.
• Bring fresh ideas and energy to help grow the pub.
• Lead by example and get stuck in when things get busy.

This is a great opportunity for someone who wants totake the next step in their hospitality career, develop their leadership skills and make a real impact in a busy family pub.

What we’re looking for

We're looking for an Assistant Manager or experienced hospitality leader who:

• Has previous experience as anAssistant Manager, Supervisor, Team Leader or similar.
• Has experience working in a busy pub, restaurant, bar or high-volume hospitality environment.
• Is confident leading a team and taking ownership of a shift.
• Has strong communication skills and knows how to motivate and develop people.
• Takes genuine pride in delivering excellent customer service.
• Is commercially aware and understands how great hospitality can drive sales and repeat business.
• Can stay calm, organised and hands-on when things get busy.
• Enjoys working in a lively, family-focused environment.
• Takes pride in maintaining high standards across the pub.
• Is proactive, energetic and isn't afraid to get stuck in.
• Has a genuine passion for food, drinks and hospitality.
• Understands the importance of creating a safe, welcoming environment for families.
• Wants to develop their skills andprogress their career with Greene King.

More than just a management role. A chance to make your mark.

The Wishing Well is abusy family pub with a fantastic food offer, famous carvery and plenty happening throughout the year.

From family days out and busy carvery services to sunny afternoons in the beer garden, there's always an opportunity to create great experiences and build customer loyalty.

We're looking for someone who canlead the team, support the GM and help take the Wishing Well forward.

If you're ready for your next challenge and want to build your career with Greene King, we'd love to hear from you.