Assistant Manager

Chef & Brewer - Bra_101; Oxford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

33% employee discount

15% discount for loved ones

50% employee discount at Greene King I

25% loved ones discount at Greene King

Job summary

The Kings Arms, a Greene King pub in Oxford, is seeking an Assistant Manager to support the General Manager in running a busy pub, lead the team and maintain high standards across service, food and drinks.

You will own shifts, coach staff, optimise guest experience, build strong customer relationships and drive sales while ensuring health and safety and brand standards.

Qualifications

• Proven experience leading teams in hospitality settings.
• Strong customer service focus and guests-first mindset.
• Excellent communication and interpersonal skills.
• Able to manage busy service periods and maintain standards.

Responsibilities

• Support the General Manager with day-to-day pub operations.
• Lead and motivate the team during shifts and in GM's absence.
• Coach and develop staff to improve performance and morale.
• Ensure high standards across service, food, drinks, and guest experience.
• Build relationships with customers and drive repeat business.

Skills

People leadership

Team supervision

Customer service excellence

Communication

Hospitality industry knowledge

Tools

POS systems

Rota planning

Job description

Job Description

Why The Kings Arms?

The Kings Arms is all about great food, great drinks and a warm country-pub welcome.

Our riverside beer garden is perfect for sunny days, while inside you'll find a cosy and characterful pub where customers can settle in and enjoy everything from a hearty Sunday roast to a perfectly cooked steak.

The bar is stocked with local cask ales, carefully selected wines and premium spirits, giving the team plenty of opportunities to create memorable experiences for our customers.

With Oxford right on the doorstep, The Kings Arms attracts a great mix of local customers, visitors and families - making this a varied and exciting pub to be part of.

Qualifications

What’s the opportunity?

As Assistant Manager, you'll play a key role in the day-to-day running of The Kings Arms, working closely with the General Manager to lead the team, maintain high standards and help grow the business.

You'll:

• Support the General Manager with the day-to-day running of the pub.
• Take ownership of shifts and confidently lead the team in the GM's absence.
• Lead, coach and develop the team, helping people grow and perform at their best.
• Deliver consistently high standards across service, food, drinks and customer experience.
• Build strong relationships with customers and create a welcoming atmosphere that keeps them coming back.
• Help drive sales and identify opportunities to grow the business.
• Make the most of the riverside garden, food offer and key seasonal trading periods.
• Ensure the pub is fully prepared for busy services and different customer occasions.
• Work closely with the kitchen team to ensure great communication and smooth service.
• Support with rotas, stock, cash management and other operational responsibilities.
• Champion health & safety, licensing and brand standards.
• Help create a positive team culture where people feel supported, valued and motivated.
• Bring fresh ideas and energy to help develop the pub and its customer base.
• Lead by example and be someone the team can rely on.

This is a great opportunity for someone who wants to step up, take on more responsibility and continue building their hospitality career.

What we’re looking for

We're looking for an Assistant Manager or experienced hospitality leader who:

• Has previous experience as an Assistant Manager, Supervisor, Team Leader or similar.
• Has experience working in a busy pub, restaurant, bar or hospitality environment.
• Is confident leading a team and taking ownership of a shift.
• Has strong communication skills and knows how to motivate and develop people.
• Takes genuine pride in delivering excellent customer service.
• Is commercially aware and understands how great hospitality can drive sales and repeat business.
• Can stay calm, organised and hands-on when things get busy.
• Takes pride in maintaining high standards across the pub.
• Is proactive, energetic and isn't afraid to get stuck in.
• Has a genuine passion for food, drinks and hospitality.
• Enjoys building relationships with customers and becoming part of the local community.
• Wants to develop their skills and progress their career with Greene King.

More than a management role. A chance to make your mark.

The Kings Arms is a beautiful country pub with a riverside setting and Oxford right on the doorstep.

We're looking for someone who can lead the team, support the GM and help make the most of everything this fantastic pub has to offer.

If you're ready for your next challenge and want the opportunity to grow your skills, develop your team and build your career with Greene King, we'd love to hear from you.

Additional Information

And there’s plenty in it for you...

• Career development opportunities across Greene King.
• Training and development at every level, including apprenticeships.
• 33% employee discount and 15% discount for loved ones across Greene King brands.
• 50% employee and 25% loved ones discount at Greene King Inns and hotels.
• Employee Assistance Programme supporting mental health, wellbeing and financial/legal advice.
• Enhanced family-friendly maternity and paternity policies.
• Menopause Friendly Employer.
• Refer a Friend scheme - earn up to £1,500.
• Wagestream - access to your pay as you earn.
• Retail discounts, including up to 30% at Superdrug and Three Mobile.

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Bring your energy. Lead the team. Make The Kings Arms yours.