Assistant Manager

Pets Corner Ltd; Twickenham; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Training and development

Bonus scheme

Wellbeing support

Apparel provided

Job summary

Pet Family Limited is seeking an Assistant Manager for our Pets Corner store in Richmond, UK. The role is full-time across a 37.5 hour week with a pay rate of £12.87 per hour. The position involves leading a team, delivering outstanding customer service, and contributing to store performance.

You will be part of a family-owned business with 150+ stores nationwide, offering training, bonuses, and staff well-being support. This role involves heavy lifting and hands-on leadership.

Qualifications

• A genuine interest in the Pets Corner vision, our products and our values.
• Strong team focus with the ability to lead and motivate others.
• Willing to build strong relationships with our customers and their pets.
• A thirst for continued personal training and development.
• Willingness to learn and grow your knowledge.
• The drive and determination to work part of a busy team and under your own initiative.

Responsibilities

• Delivering exceptional customer service
• Going ‘the extra mile’ for every customer
• Recommending the right products or services for our Customers needs
• Maximising sales and performance by identifying any improvements needed
• Leading by example by demonstrating a hands-on approach to motivate, train and develop your team using our Pets Corner Curriculum
• Maintaining our high standards with store and product presentation
• Keeping up to date with pricing, promotions and merchandising
• Key holding responsibilities, opening and closing of the store
• Maintaining accurate inventory by checking deliveries, completing stocktakes and investigating any stock losses

Skills

Customer service

Team leadership

Relationship building

Willingness to learn

Initiative

Job description

237-241 Lower Mortlake Road, Richmond-upon-Thames, TW9 2LL

£12.87 per hour

Permanent

Full-time

Full Time - 37.5 hours over 5 days.

We are currently recruiting for a Assistant Manager within our Pets Corner store based in Richmond.

Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so.

We are an award-winning family run business where you are a name, not a number. We continue to grow and now have over 150 stores around the country.

Responsibilities of a Assistant Manager:

• Delivering exceptional customer service
• Going ‘the extra mile’ for every customer
• Recommending the right products or services for our Customers needs
• Maximising sales and performance by identifying any improvements needed
• Leading by example by demonstrating a hands-on approach to motivate, train and develop your team using our Pets Corner Curriculum
• Maintaining our high standards with store and product presentation
• Keeping up to date with pricing, promotions and merchandising
• Key holding responsibilities, opening and closing of the store
• Maintaining accurate inventory by checking deliveries, completing stocktakes and investigating any stock losses

Requirements of a Assistant Manager:

• A genuine interest in the Pets Corner vision, our products and our values
• Strong team focus with the ability to lead and motivate others
• Willing to build strong relationships with our customers and their pets
• A thirst for continued personal training and development
• Willingness to learn and grow your knowledge
• The drive and determination to work part of a busy team and under your own initiative

Benefits of becoming a Assistant Manager with Pets Corner:

• 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons
• Continuous and extensive training and development
• Bonus scheme for all members of our teams
• Tools and support to help manage mental, physical and emotional wellbeing
• Your Shirts and Jumpers will be provided

This role will involve heavy lifting.