Store Manager

Pet Family Limited; Twickenham; A distancia; GBP 15.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount

Training and development

Bonus scheme

Wellbeing support

Uniform provided

Descripción de la vacante

Pets Corner in Richmond is seeking a Store Manager to lead the daily operations of our busy pet store. You will deliver exceptional customer service, train and motivate your team, and maximise sales by identifying opportunities and merchandising effectively.

The role requires a hands-on approach, strong relationship building with customers and their pets, and a commitment to our brand values. This permanent full-time position offers a clear progression path and a supportive family-style

Formación

• Strong team focus with ability to lead and motivate others.
• Willing to build strong relationships with customers and their pets.
• Drive for continued personal training and development.
• Willingness to learn and grow knowledge.
• Ability to work as part of a busy team and on initiative.

Responsabilidades

• Deliver exceptional customer service.
• Maximise sales and performance by identifying improvements.
• Lead by example with a hands-on approach to train and develop your team using our curriculum.
• Maintain high standards of store and product presentation.
• Keep pricing, promotions and merchandising up to date.
• Key holding responsibilities, opening and closing the store.
• Maintain inventory with deliveries, stocktakes and loss investigations.

Conocimientos

Team leadership

Customer service

Sales focus

Training & development

Relationship building

Descripción del empleo

237-241 Lower Mortlake Road, Richmond-upon-Thames, TW9 2LL

£13.03 per hour

Permanent

Full-time

Full Time - 37.5 hours working any 5 out of 7 days a week*

We are currently recruiting for a Store Manager within our Pets Corner store based in Richmond.

Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so.

We are an award-winning family run business where you are a name, not a number. We continue to grow and now have over 150 stores around the country.

Responsibilities of a Store Manager:

• Delivering exceptional customer service
• Going ‘the extra mile’ for every customer
• Recommending the right products or services for our Customers needs
• Maximising sales and performance by identifying any improvements needed
• Leading by example by demonstrating a hands-on approach to motivate, train and develop your team using our Pets Corner Curriculum
• Maintaining our high standards with store and product presentation
• Keeping up to date with pricing, promotions and merchandising
• Key holding responsibilities, opening and closing of the store
• Maintaining accurate inventory by checking deliveries, completing stocktakes and investigating any stock losses

Requirements of a Store Manager:

• A genuine interest in the Pets Corner vision, our products and our values
• Strong team focus with the ability to lead and motivate others
• Willing to build strong relationships with our customers and their pets
• A thirst for continued personal training and development
• Willingness to learn and grow your knowledge
• The drive and determination to work part of a busy team and under your own initiative

Benefits of becoming a Store Manager with Pets Corner:

• 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons
• Continuous and extensive training and development
• Bonus scheme for all members of our teams
• Tools and support to help manage mental, physical and emotional wellbeing
• Your Shirts and Jumpers will be provided

This role will involve heavy lifting.