Assistant Manager

St Austell Brewery; St. Austell; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive bonus scheme

30% discount on food & drink in pubs

50% discount on accommodation within a

Westfield Health cash plan

Cycle to work scheme

Job summary

St Austell Brewery is looking for a hands-on Deputy/Assistant General Manager to join the Pier House team in Charlestown. You will lead a passionate crew in the General Manager's absence, ensuring warm welcomes, seamless service, and consistent guest satisfaction across front and back of house.

You will oversee food quality, support the Kitchen Team, manage cash and admin tasks, and uphold health and safety standards while developing toward a future General Manager role.

Qualifications

• Proven ability to lead a team and deliver consistent service.
• Strong focus on guest experience and first impressions.
• Experience maintaining high safety and quality standards.

Responsibilities

• Step in for the General Manager when they are away and keep operations running smoothly.
• Create a warm welcome for guests and ensure memorable experiences.
• Monitor customer feedback and drive improvements to service delivery.
• Supervise front and back of house during peak times and support Kitchen Team.
• Oversee consistent production of high-quality food offerings and assist the Kitchen Team.
• Support team development and act as a role model for staff.
• Maintain cash handling and admin processes and ensure duties are covered when GM is away.
• Adhere to health and safety regulations and promote a safe work environment.
• Develop personally with an eye toward future General Manager responsibilities.

Skills

Leadership

Guest service

Team motivation

Cash handling

Tools

POS systems

Job description

Experience more with St Austell Brewery! For over 175 years, St Austell Brewery has been crafting quality beers, running award-winning pubs and serving communities across the South West. Today, we're a leading brewing, hospitality and drinks wholesale business, united by a shared purpose: brewing great experiences for generations to come. Through our commitment to sustainability and forming strong partnerships, we're helping to protect the people, places and communities that make our region special.

The Pier House overlooks Charlestown’s historic Georgian harbour, complete with iconic Tall Ships. The sea-facing restaurant, bar, and hotel-style rooms provide a warm welcome with the crackle of a log fire during cold months and plenty of cosy nooks to sink into. Outside, the sunny terrace is an idyllic spot for al fresco dining, taking full advantage of the impressive surroundings.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What We Offer In Return

• Competitive bonus scheme
• 30% discount on food & drink within our managed pubs
• 30% off in our Visitors Centre shop including brands like Yeti, St. Eval, Atlantic blankets
• 50% discount on accommodation within the managed estate
• Fantastic training & career development opportunities
• Pension Scheme - 4% Employee and Employer or increase to 5%
• Cycle to work scheme
• Westfield Health cash plan – Claim money back for Dental, Eye Care, Physio etc.
• Westfield Rewards – Shopping rewards
• Have a voice in shaping our workplace through employee-led forums and working groups, influencing policies, and initiatives
• Access to Thrive, our learning platform packed with training, resources and development opportunities,
• Clear career pathways designed to help you grow

Additional Info

If you would like more information please email [e-mail]

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.