Individual Giving Executive

The Air Ambulance Service; Rugby; Hybrid; Confidential; Full time

Benefits offered by this job

Enhanced annual leave

Leave purchase options

Core hours 10:00–15:00

Enhanced sick pay

Life assurance

Blue Light Card eligibility

Supportive team

Employee Assistance Programme

Job summary

The Air Ambulance Service is seeking an experienced Individual Giving Executive to lead campaigns that attract, retain and inspire supporters, helping fund lifesaving services. You will use data, insight and creativity across direct mail, digital and other channels to maximise income and enhance the supporter experience.

Based in Rugby with hybrid working, you will manage campaigns from concept to delivery, coordinate with internal teams and external partners, and ensure activity stays within

Qualifications

• Proven direct marketing campaign management experience or fundraising background.
• Strong project management and organisational skills to handle multiple campaigns.
• Experience working with external suppliers, agencies or service providers.
• Excellent written and verbal communication, including copywriting and briefing.
• Experience monitoring budgets and campaign costs within financial parameters.
• Ability to analyse data and campaign performance to inform decisions.
• Strong IT skills, including Microsoft Excel.

Responsibilities

• Support the Individual Giving Manager to plan, deliver and evaluate campaigns across channels.
• Project manage campaigns from concept to completion, on time and within budget.
• Coordinate activity between fundraising, marketing, data teams and suppliers.
• Maintain campaign plans, schedules and logs to meet milestones.
• Brief and manage external agencies, printers and mailing houses.
• Track campaign expenditure and income and report variances.
• Analyse performance and supporter behaviour to improve future activity.
• Support donor stewardship and digital fundraising initiatives.

Skills

Campaign management

Project management

Budgeting

Data analysis

Supplier management

Copywriting

Excel

Communication

Tools

CRM

Job description

Individual Giving Executive

Join Our Lifesaving Team

Full Job Description: For a full copy or our job description, please email [e-mail]

Location: Hybrid, Rugby CV21 3RQ

Hours: Full time, 37.5 hpw

If you would like to see a copy of our full benefits summary, please contact the team on the email address above.

Ready to use your fundraising expertise to make a real difference? As our Individual Giving Executive, you'll deliver innovative campaigns that attract, retain and inspire supporters, helping to fund our lifesaving services. Working with a passionate and supportive team, you'll use data, insight and creativity to maximise income and enhance the supporter experience. Every campaign you deliver will help ensure we can continue being there when people need us most.

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Core working hours 10:00am - 15:00 pm
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme

What You’ll Be Doing:

Campaign Planning and Delivery

• Support the Individual Giving Manager to plan, deliver and evaluate supporter acquisition, retention and development campaigns across direct mail, digital and other fundraising channels.
• Project manage campaigns from concept through to completion, ensuring all activity is delivered on time, within budget and to agreed objectives.

Campaign Management

• Act as the central point of contact for campaign delivery, coordinating activity between fundraising, marketing, communications, data and external partners.
• Maintain campaign plans, schedules and action logs, ensuring key milestones and deadlines are achieved

Supplier Management

• Brief, coordinate and manage external agencies, printers, mailing houses and suppliers to ensure delivery against agreed service levels.
• Obtain and evaluate quotes for campaign activity, ensuring best value and cost-effective delivery.

Financial Management

• Maintain accurate records of campaign expenditure and income
• Track campaign costs against approved budgets and proactively highlight risks or variances.

Data & Reporting

• Monitor campaign performance and prepare regular reports on income, expenditure and key performance indicators.
• Analyse campaign results and supporter behaviour to help inform future campaign planning and optimisation

Supporter Development and Digital Fundraising

• Support the delivery of supporter stewardship and retention communications, including newsletters and appeals.
• Identify opportunities to improve supporter journeys, engagement and lifetime value

Compliance and Governance

• Ensure all activity is delivered in line with Fundraising Regulator Code of Fundraising Practice, Gambling Commission requirements, GDPR and charity policies
• Support compliance reviews and maintain accurate records to meet audit and governance requirements.

What We’re Looking For:

Essential

• Proven direct marketing campaign management experience or a minimum of two years' experience working in fundraising.
• Strong project management and organisational skills, with the ability to manage multiple campaigns, deadlines and competing priorities simultaneously.
• Experience of working with external suppliers, agencies or service providers to deliver successful outcomes.
• Excellent written and verbal communication skills, including copywriting, proofreading and briefing.
• Experience of monitoring budgets, expenditure or project costs and working within agreed financial parameters.
• Ability to analyse data and campaign performance, using insights to inform recommendations and future activity.
• Excellent time management skills, with the ability to prioritise workload and meet deadlines in a fast-paced environment.
• Strong IT skills, including Microsoft Office applications, particularly Excel.

Desirable

• Experience working within Individual Giving, direct marketing or supporter acquisition and retention programmes.
• Experience of direct mail campaign planning and production.
• Experience of using a CRM database.
• Experience of purchase order processing, invoice management and budget administration.
• Knowledge of fundraising regulation, GDPR and data protection requirements.
• Experience within the charity or not-for-profit sector.
• Marketing, fundraising or project management qualification.

Compliance Responsibilities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalations appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

• Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time. If you have applied for this role within the last 6 months, please be aware your application may be automatically declined.