Assistant Manager

The Inn Collection Group; North Shields; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality company is seeking an Assistant Manager for their venue in North Shields. The ideal candidate will support the General Manager, ensuring a warm, welcoming atmosphere for guests. Responsibilities include managing daily operations, leading the team, and handling administrative tasks. Candidates should have a strong background in food and hospitality and a passion for customer service. Join a vibrant coastal team in Tynemouth offering excellent employee benefits, including paid breaks and discounts on meals.

Benefits

Extra paid holiday on your birthday

Lead-Inn development program

Paid breaks

50% off food

Stay for £1 in January, February, March

1/3 off room bookings all year

£50 on same day bookings

15% off for loved ones

24/7 Employee Assistance Programme

Tronc (tips)

Give-inn back scheme

Qualifications

• Experience in managing daily operations in a fast-paced environment.
• Hands-on approach to team leadership and customer service.
• Ability to conduct stocktaking and account management.

Responsibilities

• Support the General Manager in daily operations.
• Lead and mentor the team to deliver high standards.
• Manage shift operations and administrative tasks.

Skills

Strong background in food and hospitality

Passion for customer service

Ability to inspire and motivate a team

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give‑inn back scheme
• Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.

Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco‑style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day‑to‑day operations. You’ll need to be hands‑on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast‑paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn…

This role encourages our assistant managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles. https://careers.inncollectiongroup.com/join-inn