Assistant Manager

Priority Recruitment; Highgate; On-site; GBP 30,000 - 43,000; Full time

Job summary

A retail recruitment agency is seeking an Assistant Manager for a store in Highgate, UK. In this role, you will lead a team, ensuring outstanding customer service while meeting commercial targets. You should have a background in retail or telecoms, with experience in motivating teams and a passion for technology. The position offers a starting salary of £30,576, plus uncapped commission, as well as exclusive employee perks. This is a fantastic opportunity to join a successful franchise.

Benefits

Monthly commission based on performance

Exclusive staff discounts

Access to premium accessories at cost price

Regular team incentives and social events

Qualifications

• Proven background in a customer-focused retail or sales environment.
• Confident in coaching and motivating teams to achieve sales targets.
• Passionate about technology and telecoms.

Responsibilities

• Welcoming customers and maintaining a customer-first environment.
• Managing day-to-day operations and ensuring outstanding service.
• Coaching team members to hit KPIs and increasing sales.

Skills

Leadership

Customer service

Sales motivation

Product knowledge

Job description

Assistant Manager (Birmingham)

Location: Birmingham
Basic Salary: £30,576
OTE: £43,000+ per annum
Shift and schedule: Trading hours are 10 am – 8 pm, Monday to Saturday, and 11 am – 5 pm on Sundays (5 on 7‑day working pattern)

What’s in it for you

• Starting salary of £30,576 per annum.
• Monthly commission, paid on performance, with an uncapped structure that rewards results.
• Join an award‑winning franchise recognised for excellence within the telecoms industry.
• Exclusive staff discounts on phones, plans and accessories – plus extended perks for friends and family.
• Access premium accessories at cost price – ideal for tech lovers and savvy savers alike.
• Regular team incentives, social events and monthly recognition awards to celebrate wins and keep things fun.

More about the role

• Welcoming customers into the store and setting the tone for a professional, approachable, and customer‑first environment.
• Leading by example on the shop floor – offering tailored advice on mobile plans, handsets, broadband and tech accessories based on each customer’s needs.
• Managing day‑to‑day operations, ensuring the team delivers outstanding service and achieves commercial targets.
• Coaching and motivating team members to hit KPIs, build product knowledge and grow confidence in selling and upselling telecom solutions.
• Overseeing the sales floor – stepping in to support team members, resolve customer queries and drive performance.
• Monitoring and maintaining stock levels, processing deliveries and ensuring all products are merchandised in line with brand standards.
• Handling transactions, returns and customer escalations with confidence and care, ensuring every customer leaves satisfied.
• Taking ownership of store presentation, compliance and cleanliness, ensuring everything runs smoothly behind the scenes.
• Reporting on daily/weekly sales figures, identifying areas for improvement and putting plans in place to boost results.
• Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs and operational improvements.
• Bringing energy, organisation and initiative – you’re the go‑to person when things need sorting quickly and effectively.

Successful Applicant

• Proven background in a telecoms, tech or customer‑focused retail/sales environment.
• Confident leading from the front – experienced in coaching and motivating teams to smash sales targets.
• Thrives in fast‑paced, target‑driven settings where every day brings something new.
• Strong track record of delivering results, both individually and through others.
• Hands‑on and proactive – just as comfortable rolling up your sleeves on the shop floor as you are reviewing performance.
• Passionate about tech and telecoms – stays up to date with the latest products, plans and market trends.
• Clear, confident communicator who knows how to get the best out of their team and build customer trust.
• Positive, solutions‑focused attitude – driven by hitting goals and creating a brilliant in‑store experience.
• Comfortable working independently and making decisions that benefit the team, the customer and the business.

About Priority Recruitment

We are a retail specialist agency, established in 2012 with a unique goal in mind: to create genuinely awesome recruitment experiences with a personal touch. Rated 4.9/5 on Google, we value our staff and go out of our way to ensure they have a positive experience with us and our clients.

Whether you’re an experienced Assistant Manager or ready for the next step in your managerial career, this is an incredible opportunity to become part of an ambitious and successful brand.

Apply now for more details – we’d love to hear from you.