Assistant Manager

The Inn Collection Group; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A renowned hospitality company is looking for an Assistant Manager to join their team in Greater London. You'll support the General Manager in day-to-day operations while ensuring the inn remains a welcoming environment for guests. Responsibilities include leading staff, managing operations, and overseeing stock management. The ideal candidate should have a strong background in hospitality and a passion for customer service. This is a fantastic opportunity to grow within an award-winning company offering great benefits.

Benefits

Extra paid holiday for birthdays

Employee Assistance Programme

Discounts on food and accommodation

Qualifications

• Experience in managing daily operations in hospitality.
• Ability to lead and mentor team members effectively.
• Strong communication skills for liaising with staff and suppliers.

Responsibilities

• Support General Manager to ensure a welcoming environment.
• Lead a team and manage daily operations.
• Conduct stocktake and manage accounts.

Skills

Strong background in food and hospitality

Customer service passion

Team leadership and motivation

Job description

About The King’s Head Inn

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs‑with‑rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.

Benefits

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead‑Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same‑day bookings.
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Contribute to a company that gives back through our Give‑inn‑back scheme.
• Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.

Location

Nestled in the picturesque village of Newton under Roseberry, The King’s Head Inn is a quintessential country pub, offering a welcoming atmosphere and a prime location in Captain Cook Country. With easy access to the stunning North York Moors National Park and the Cleveland Way, it’s the perfect spot to enjoy a vibrant, rewarding environment while surrounded by natural beauty.

You’ll Fit Right Inn

As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests.

In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn’s day‑to‑day operations. You’ll need to be hands‑on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast‑paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.

If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you’ll fit right inn. This role encourages our Assistant Managers to lead, mentor, and create impactful results for the team. Watch Terry’s video to learn more about our management roles: https://careers.inncollectiongroup.com/join-inn