Assistant Manager

Love Fitness Jobs; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fitness company is seeking an Assistant Club Manager in London to support daily operations and drive sales. You will lead membership initiatives, enhance member retention, and create a strong community atmosphere. The ideal candidate has sales leadership experience and a passion for fitness. Competitive commissions and bonuses based on performance are offered, making this an exciting opportunity for career growth in a new club environment.

Benefits

Flexible shift options

Sales commission

Monthly retention bonuses

Career development opportunities

Qualifications

• Proven experience in a sales or customer-facing leadership role.
• Experience in a fitness, leisure, or hospitality environment preferred.
• Passion for fitness and building a positive club culture.

Responsibilities

• Support Club Manager with daily operations.
• Lead membership sales and coach the sales team.
• Ensure a welcoming and inclusive culture for all members.

Skills

Sales expertise

Customer service orientation

Leadership skills

Content creation

Interpersonal communication

Job description

As Assistant Club Manager, you will work closely with the Club Manager to support all areas of daily operations. From sales and member retention to team supervision and social media, you'll help drive the club's success, deliver exceptional customer experiences, and help build a positive, welcoming gym community.

Sales & Membership Growth

• Lead from the front with direct membership sales
• Convert incoming leads through calls, walk‑ins, and outreach
• Support and coach the sales team to hit monthly targets
• Track KPIs and manage CRM systems with accuracy
• Implement local business partnerships and corporate memberships

Member Retention

• Ensure all members feel valued and supported
• Work with the Club Manager to track retention rates and reduce churn
• Create a club culture that feels inclusive and community‑driven
• Deliver an excellent onboarding experience for new members

Operations & Team Support

• Maintain cleanliness, equipment standards, and staff coverage
• Coordinate stock, vending, and basic facility upkeep
• Support in staff training and team development
• Take ownership of key club processes in the Club Manager's absence

Marketing & Social Media

• Create engaging content for social media channels
• Contribute to marketing ideas and promotions to drive leads
• Build awareness through local campaigns, events, and digital engagement
• Keep the club's online presence fresh and informative

Health & Safety

• Help maintain compliance with all health & safety standards
• Monitor and support risk assessments and operational checklists
• Ensure facilities remain safe, secure, and in excellent condition

Qualifications

• Proven experience in a sales or customer‑facing leadership role
• Experience in a fitness, leisure, or hospitality environment preferred
• Passion for fitness and building a positive, energetic club culture
• Confidence in content creation and social media use
• Strong interpersonal, communication, and leadership skills
• Goal‑oriented, self‑motivated, and team‑focused attitude

Compensation & Benefits

• Willing to work flexible shifts including some evenings and weekends
• £5‑£10 per sale commission based on performance
• Monthly retention bonuses (£200‑£300) based on active member targets
• Be part of an exciting new club launch from the ground up
• Lead and influence marketing and social media strategies
• Real career development opportunities in a growing company