Assistant Manager

Foot Locker; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday + extra day

Associate discount (30-50%)

Employee Assistance Program

WellHub App

Job summary

Foot Locker in the United Kingdom is seeking an experienced Store Leader to take on the Store Manager's duties in their team. You will coach and motivate staff to deliver outstanding customer service, drive sales, and manage store operations, training, visual merchandising, and assets.

The role emphasizes leadership across omni-channel retail, collaboration with team and senior staff, and fostering a positive, inclusive workplace while meeting profit goals.

Qualifications

• Leadership experience in a customer-facing sales setting.
• Ability to engage customers to deliver elevated experience.
• Motivated by interacting with customers and athletic products.
• Responsive to changing omni-channel retail demands.
• Shows initiative without supervision.
• Strong cognitive and mathematical skills for analysis and decisions.
• Demonstrates ethics, values, integrity, and trust.

Responsibilities

• Coaching and motivating your team to drive sales and deliver exceptional customer service.
• Ensure high customer satisfaction by knowing all products and collaborating with colleagues to provide excellent service.
• Deliver sales, customer experience, merchandising, visual, and operational expectations.
• Act as a partner between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to fit customer needs.
• Maintain awareness of product knowledge and current/upcoming trends.
• Contribute to a positive and inclusive work environment.
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Employee Assistance Program – Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps

Skills

Leadership

Customer engagement

Motivation

Adaptability

Initiative

Analytical thinking

Ethics & integrity

Flexibility

Job description

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Employee Assistance Program – Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps