Store Manager

Foot Locker; Telford; Sur place; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Discount 30-50%

Employee Assistance Program

WellHub App

Sick Pay

Head Office Internships

Striper Ambassador Programme

Development Opportunities

Résumé du poste

Foot Locker in Telford is seeking an experienced store leader to coach and develop the team, ensuring exceptional in-store customer experiences. You will lead recruitment, training, guest services, and visual merchandising while driving store operations and profitability.

You will act as a partner between customers, sales associates, store leadership, and corporate business partners, maintaining brand standards and delivering compelling customer service.

Qualifications

• Demonstrated leadership in a customer-facing sales setting.
• Strong customer engagement and coaching skills.
• Comfort with omni-channel retail environment.

Responsabilités

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Connaissances

Leadership

Customer Focus

Communication

Problem Solving

Integrity

Flexible Hours

Financial Analysis

Description du poste

Overview

You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success.

Qualifications

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays

Responsibilities

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintains a high level of customer focus and leads by example with clear and engaging communication
• Ensures visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Benefits

• 28 days holiday - plus an extra day per year for the first 5 years!
• Associate discount of between 30 - 50%
• Employee Assistance Program - Retail Trust
• WellHub App: Employee wellbeing, discounted gym rates, health apps
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

The Telford Centre
City: Telford (Birmingham)
State/Province: UK
Postal Code: TF3--4BL