Assistant Housing Officer – Community & Tenancy Support

Sanctuary; Aberdeen City; On-site; GBP 31,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Voluntary health plans

Employee discounts

Wellbeing support

Employee recognition

Staff Networks

Job summary

Sanctuary in Scotland is seeking an Assistant Housing Officer in Aberdeen to support the delivery of a high-quality housing service for residents. The role focuses on tenancy management, community safety and data accuracy within our housing portfolio.

The position offers a structured benefits package and a salary in the range of £30k to £32k per year, with a policy allowance that may increase the overall package after 12 months, subject to performance.

Qualifications

• Literacy and numeracy equivalent to SN5.
• SVQ2 in relevant area.
• Some experience delivering high-quality tenancy services.
• Ability to meet deadlines and prioritise workloads.
• Strong communication skills.
• Basic Microsoft Word and Excel.
• Ability to extract and interrogate data.
• Full valid driving licence preferred.

Responsibilities

• Support the delivery of a quality housing management service that meets residents' needs and expectations.
• Coordinate low-level ASB, arrears and estate management cases per policies to maintain community cohesion.
• Meet legislative and regulatory requirements for housing management, ensuring safe homes and risk minimisation.
• Build and maintain relationships with stakeholders, residents, staff and external agencies to improve service delivery.
• Assist with the management of complaints, ensuring first contact resolution and learning opportunities.
• Update and maintain all records in line with data protection policies.

Skills

Literacy & Numeracy SN5

SVQ2

Tenancy services experience

Deadline-driven

Effective communication

Microsoft Word

Microsoft Excel

Data extraction

Full driving licence

Tools

None

Job description

Sanctuary in Scotland is seeking an Assistant Housing Officer in Aberdeen to support the delivery of a high-quality housing service for residents. The role focuses on tenancy management, community safety and data accuracy within our housing portfolio.

The position offers a structured benefits package and a salary in the range of £30k to £32k per year, with a policy allowance that may increase the overall package after 12 months, subject to performance.