Neighbourhood Officer

Grampian Housing Association Ltd; Aberdeen City; Hybrid; GBP 40,000 - 41,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Private medical insurance

Company pension

Investment in learning and development

Employee assistance programme (EAP)

Housing Perks discount scheme

Paid time off to Volunteer

Flexi time & Hybrid working

Job summary

Grampian Housing Association Ltd. is seeking a motivated Neighbourhood Officer to deliver a high-quality housing management service across Aberdeen City and Shire.

You will build strong relationships with tenants, community groups and partner agencies while handling tenancy matters with care and firmness when needed. You will conduct home visits, support tenants to access services, and work with colleagues and partners to improve outcomes.

Qualifications

• Experience in housing, community services, customer service or similar roles.
• CIH Level 3 qualification in Housing Practice or willingness to work towards this.
• A full driving licence and access to a vehicle is essential.

Responsibilities

• Deliver a quality housing management service across a designated area.
• Build positive relationships with tenants, community groups and partner agencies.
• Manage tenancy related matters including estate management, tenancy changes and tenancy sustainment.
• Investigate and resolve antisocial behaviour, neighbour disputes and breaches of tenancy.
• Carry out home visits and neighbourhood inspections.
• Support tenants to access support services and promote customer engagement.
• Work collaboratively with colleagues and external partners.

Skills

Empathy

Communication

Problem-solving

Organization

Adaptability

Conflict management

Education

CIH Level 3 Housing Practice

Job description

At Grampian Housing Association, we believe everyone deserves a safe, secure home and a positive place to live. We are looking for a motivated and resilient Neighbourhood Officer to join our Housing Team and make a real difference in our communities across the Aberdeen City and Shire.

What you’ll do

• Deliver a quality housing management service across a designated area
• Build positive relationships with tenants, community groups and partner agencies
• Manage tenancy related matters including estate management, tenancy changes and tenancy sustainment
• Investigate and resolve antisocial behaviour, neighbour disputes and breaches of tenancy
• Carry out home visits and neighbourhood inspections
• Support tenants to access support services and promote customer engagement
• Work collaboratively with colleagues and external partners

About you

You’ll be someone who:

• Treats people with respect, fairness and empathy
• Remains calm, professional and solution focused in challenging situations
• Has the confidence and resilience to deal with difficult conversations and challenging behaviour
• Can balance support with appropriate enforcement action when required
• Is organised, adaptable and able to manage competing priorities
• Has strong communication and problem-solving skills

Experience in housing, community services, customer service or similar roles are desirable.

A CIH Level 3 qualification in Housing Practice or willingness to wok towards this, is required.

A full driving licence and access to a vehicle is essential.

Why join us?

We offer a supportive and inclusive working environment where your contribution matters. You’ll have opportunities to develop your skills, influence service improvements and play a key role in helping people sustain their tenancies and communities.

We welcome applications from people of all backgrounds and are committed to equality, diversity and inclusion.

Hybrid and flexible working arrangements will be considered.

The contribution, energy and commitment from every employee and team at Grampian helps us deliver The Grampian Deal, our pledge to deliver a positive experience for all our stakeholders.

Grampian is already a great place to work, we hope you can help us to make it even better!

Location: Grampian Housing Association, Aberdeen Office.

Salary: £39,582 - £40,405 Appointment will be at the lower point, with progression to the upper point subject to satisfactory completion of 12 months’ service and effective from the next annual pay review date (1st April).

Contract Type: Permanent

Benefits: Our benefits package is extensive, and we believe in rewarding colleagues for their positive contribution to our business. Our benefits package includes:

• Generous annual leave entitlement (including an additional wellbeing day)
• Private medical insurance and company pension
• Investment in learning and development
• Employee assistance programme (EAP)
• Housing Perks discount scheme
• Paid time off to Volunteer
• Flexi time & Hybrid working (role dependant)

This is a Hybrid flexible working post. We care about how you work rather than where you work. We recognise that people are at the heart of our business and that success is dependent on committed colleagues. We ensure we support and encourage a culture of opportunity and learning.