Housing Officer (fulltime)

Cairn Housing Association Ltd; City of Edinburgh; Hybrid; GBP 48,000 - 51,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Cairn Housing Association is seeking a Housing Officer to deliver a high-quality, customer-focused housing service across a designated patch in Edinburgh. The role covers tenancy management, income recovery and independent living support, with flexible working across a hybrid pattern.

You will promote sustainable tenancies, handle safeguarding concerns, and ensure compliance with legal requirements, including court action when necessary.

Qualifications

• Experience delivering tenancy and neighbourhood management in a housing context.
• Ability to support customers to sustain their homes and promote safe communities.
• Familiar with tenancy lifecycle, including assignments, terminations, sublets and lodgers.

Responsibilities

• Manage a designated patch, delivering tenancy and neighbourhood management services.
• Oversee allocation and letting of homes, viewings, sign-ups, and liaising with Property Services to minimise voids.

Skills

Tenancy management

Neighbourhood management

Court proceedings

Safeguarding awareness

Customer service

Tools

Housing policies

Job description

At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.

We are currently looking for a Housing Officer to deliver a high quality, customer focused housing service in line with the Scottish Social Housing Charter. The post holder will based in our Tenancy South Team and will manage a designated patch. They will also be expected to work flexibly across tenancy management, income recovery, and independent living support. The post holder will support customers to sustain their homes, promote safe and thriving communities, and ensure compliance with legal and regulatory standards.

Key Responsibilities – What You’ll Do:

Principle Duties and Responsibilities include:

• Manage a designated patch, delivering effective tenancy and neighbourhood management services.
• Oversee the allocation and letting of homes, including viewings, tenancy sign-ups, settling-in visits, and liaison with Property Services to minimise void periods and ensure re-let standards are met.
• Administer all aspects of the tenancy lifecycle, including tenancy creation and termination, assignments, successions, subletting and lodger requests, in accordance with policy and legislation.
• Undertake tenancy visits, estate inspections, property checks and neighbourhood walkabouts, addressing environmental concerns and local community priorities.
• Promote sustainable tenancies through early intervention, customer support, partnership working and appropriate referrals to internal and external agencies.
• Investigate and resolve anti-social behaviour, neighbour disputes and community safety issues, using informal interventions and formal enforcement action where necessary.
• Prepare, submit and present cases for court action, including eviction proceedings where necessary, maintaining accurate records and evidencing compliance with legal requirements.
• Identify, respond to and escalation safeguarding concerns in line with organisational policies and statutory responsibilities.
• Maintain accurate records and manage a caseload effectively, ensuring timely progression of actions, compliance with procedures and a positive customer experience.

Proud member of the Disability Confident employer scheme

Housing Officer (fulltime)

Company: Cairn Housing Association

Salary: £48,399 to £50,947 a year

Hours: Part-time

Location: Edinburgh, EH7 4GH

Working pattern: Hybrid - 3 days remote

Job type: Permanent

Posting date: 22 Oct 2026

Closing date: 9 Nov 2026

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.