Housing Services Coordinator

Sanctuary Group; Aberdeen City; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave (rising to 30)

Pension with employer contributions

Life Assurance

Employee Advice Service

Job summary

Sanctuary Group in Aberdeen is seeking an Assistant Housing Officer to support the delivery of high-quality housing services in Scotland. The role is 37.5 hours per week, Monday to Friday, with a salary in the mid-£30k range and a package designed to recognise contribution and wellbeing.

You will work within Sanctuary in Scotland to provide affordable homes across general rented, sheltered and shared equity options.

Qualifications

• Literacy and numeracy equivalent to Scottish National 5.
• SVQ2 in relevant area is required.
• Some experience of delivering high-quality tenancy services.
• Ability to meet deadlines and prioritise workloads.
• Good communication skills and basic IT proficiency.

Responsibilities

• Support delivery of a quality housing management service for residents and the community.
• Coordinate low-level ASB, arrears and estate management cases per policies.
• Ensure compliance with housing regulations and maintain safe homes.
• Build relationships with residents, staff and external agencies to improve service delivery.
• Assist with handling complaints following policy and driving continuous learning.
• Maintain accurate records in line with data protection and record management policies.

Skills

Literacy & numeracy

Communication skills

Data extraction

MS Word & Excel

Time management

Driving licence (preferred)

Education

Scottish National 5 (literacy & numeracy)

SVQ2 in relevant area

Tools

Microsoft Word

Microsoft Excel

Job description

Sanctuary Group in Aberdeen is seeking an Assistant Housing Officer to support the delivery of high-quality housing services in Scotland. The role is 37.5 hours per week, Monday to Friday, with a salary in the mid-£30k range and a package designed to recognise contribution and wellbeing.

You will work within Sanctuary in Scotland to provide affordable homes across general rented, sheltered and shared equity options.