Assistant Housing Officer

Sanctuary Group; Dundee; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Staff networks for inclusion

Job summary

Sanctuary Housing Association in Dundee is inviting applications for an Assistant Housing Officer. You will join a team delivering high quality housing management with full training and development opportunities.

The role entails front of house reception, processing applications, tenancy documentation and liaising with tenants to resolve issues. Working Monday to Friday, 9:00am-5:00pm, 37.5 hours per week, you’ll be supported by a Welfare Rights Officer and other Housing Officers.

Qualifications

• Experience in social housing management.
• Recent customer service or admin experience.
• Excellent customer service and communication skills.
• Ability to work on own initiative with changing requirements.
• Proven ability to meet deadlines and prioritise workloads.
• Proficient in Microsoft Office (Outlook, Word, Excel) and housing systems.

Responsibilities

• Front of house reception duties.
• Process housing applications and shortlisting, provide housing options advice.
• Draft tenancy agreements and complete home-visit paperwork.
• Liaise with tenants; respond to enquiries and complaints.
• Work with customers to resolve issues and improve services.
• Prepare correspondence for void properties.
• Communicate with external agencies, residents and staff about tenancies.
• Raise purchase orders and process cash/card payments.
• Handle all admin functions.

Skills

Social housing

Customer service

Communication

Initiative

Deadline management

MS Office

Housing SAP

Education

SN5/SVQ2

Tools

SAP

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Dundee

£29,217 - £30,755 per year

37.5 hours per week – Monday to Friday – 9:00am to 5:00pm

We have an opportunity for an Assistant Housing Officer to join our Housing team based in Dundee. You will be working in a team of Assistant Housing Officers, Housing Officers and a Welfare Rights Officer. You will work on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.

The role of Assistant Housing Officer will include:

• Front of house reception duties
• Processing housing applications and shortlisting, providing housing options advice
• Drafting tenancy agreement documentation and completing all paperwork associated with home visits
• Liaising with tenants; responding to enquiries and complaints
• Working with customers to resolve issues and improve services
• Preparing correspondence in relation to void properties
• Communicating with external agencies, residents and staff in regard to tenancies
• Raising purchase orders and ensuring the completion of cash sheets, processing cash and card payments
• Processing all admin functions

Skills and experiences:

• Experience working in social housing management
• Recent experience within a customer service environment or administrative position
• Excellent customer service and communication skills
• Ability to work on own initiative, with fast changing requirements
• Proven experience of working to deadlines and prioritising workloads
• Proficient in the use of Microsoft Office - Outlook, Word and Excel also SAP or any other housing systems
• Literacy and numeracy equivalent to Scottish National 5 & SVQ2 in relevant area

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £29,217 (rising to £30,755 after 12 months, subject to satisfactory performance)

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.