Housing Officers

Housing co; Inverness; Hybrid; GBP 42,000 - 46,000; Full time

Benefits offered by this job

28 days annual leave entitlement plus

12 days public holidays

Development and training opportunities

Day one sick pay

Company pension scheme

Employee assistance program 24/7

Family friendly policies

Job summary

Albyn Housing Society in the Highlands is seeking a Housing Officer to deliver high-quality housing services, support tenants, sustain communities and ensure compliance with housing legislation.

You will work across Allocations and Housing Options or Tenancy Sustainment, manage a varied caseload, build positive relationships with tenants and partners, and contribute to service improvements while upholding Albyn’s values.

Qualifications

• Experience in a customer-focused environment.
• Knowledge of Scottish housing legislation and tenancy management.
• Ability to meet deadlines and deliver results.
• Good working knowledge of Word, Excel and Outlook.
• Ability to work proactively and collaboratively.
• Full UK driving licence with access to a vehicle.

Responsibilities

• Manage a varied caseload within your designated service area.
• Deliver high-quality, customer-focused housing services.
• Develop positive relationships with tenants, communities and partner organisations.
• Respond to enquiries, complaints and tenancy-related issues.
• Ensure compliance with Scottish housing legislation, policy and good practice.
• Contribute to service improvement and customer satisfaction.
• Work collaboratively across teams and services.
• Uphold Albyn’s values of Being Adaptable, Being Caring and Being Professional.

Skills

Customer-focused environment

Scottish housing legislation knowledge

Deadline-driven / results-oriented

Proactive and collaborative

Tools

Microsoft Office

Job description

Contract Terms

35 hours per week (full time), permanent (x2)

Salary

£41,904- £46,015, Grade E4-E1 + car allowance. Salary placing will normally be at the first point of the scale.

Location

Invergordon/Inverness with hybrid working (regular attendance to the office will be required)

Closing Date

Friday, 18th September 2026 at noon

About the Role

As a Housing Officer, you will play a key role in delivering excellent housing services, supporting tenants, sustaining communities and ensuring compliance with housing legislation and regulatory requirements.

Whether your expertise lies in Allocations and Housing Options or Tenancy Sustainment, this is an exciting opportunity to join a high-quality service, support thriving communities, and help shape the future of housing across the Highlands.

Tenancy Operations

Our Tenancy Operations team deliver a comprehensive housing management service across a range of tenancy-related functions, including:

• Allocations and void management
• Tenancy and estate management
• Anti-social behaviour case management
• Investigating and responding to customer enquiries and complaints
• Supporting tenants throughout their tenancy journey
• Resolving tenancy and neighbourhood issues
• Delivering high-quality customer-focused services in line with Scottish housing legislation and regulatory requirements

This role is ideal for someone with housing management experience who enjoys managing a varied caseload and working directly with customers to sustain successful tenancies.

Tenancy Sustainment

Our Tenancy Sustainment team focus on helping tenants successfully establish and maintain their tenancies by:

• Supporting customers moving into their homes
• Providing advice and guidance on tenancy obligations, welfare systems and housing-related matters
• Assisting customers whose personal circumstances may affect their tenancy
• Investigating and responding to customer enquiries and complaints
• Working collaboratively with internal and external partners to support positive customer outcomes
• Delivering high-quality customer-focused services in line with Scottish housing legislation and regulatory requirements

This role is ideal for someone who enjoys supporting customers, problem-solving and helping people maintain successful tenancies.

You will:

• Manage a varied caseload within your designated service area.
• Deliver high-quality, customer-focused housing services.
• Develop positive relationships with tenants, communities and partner organisations.
• Respond to enquiries, complaints and tenancy-related issues.
• Ensure compliance with Scottish housing legislation, policy and good practice.
• Contribute to service improvement and customer satisfaction.
• Work collaboratively across teams and services.
• Uphold Albyn’s values of Being Adaptable, Being Caring and Being Professional.

We’re looking for someone with…

• Experience of working in a customer focused environment.
• Knowledge of Scottish housing legislation, tenancy management, and welfare systems.
• The ability to demonstrate a commitment to achieving successful performance results and working to deadlines.
• Good working knowledge of Microsoft Office e.g. Word, Excel and Outlook.
• The ability to work proactively and collaboratively.
• Full UK Driving licence with access to a vehicle

This position offers a mix of office and remote working, along with site visits across the Highlands.

The role includes a requirement to participate in the out‑of‑hours cover rota, providing support outside of normal working hours when required. This commitment is expected to be approximately three times per year and will be planned in advance wherever possible.

About Albyn Housing Society

Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values of Being Caring, Being Professional, and Being Adaptable are at the heart of everything we do. As Housing Officer, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.

Alternative Job Titles you may have had are

Housing Officer, Housing Management Officer, Neighbourhood Officer, Tenancy Sustainment Officer, Housing Support Officer, Community Housing Officer, Tenant Services Officer, Housing Advisor, Welfare Officer, Allocations Officer.

What we are Offering:

We value our employees and offer many benefits including but not limited to:

• 28 days annual leave entitlement plus 12 days business/public holidays
• Development and training opportunities
• Day one sick pay
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies

For further information, please contact Sandra Connolly, Customer Services Manager on 07917 659 184 or Rhona Matthew, Senior Housing Officer on 07860 923720.

Please note that we are unable to offer visa sponsorship for this role; therefore, applications will only be considered from candidates who already have the unrestricted right to work in the UK.