Housing Officer – Tenancy Operations

Albyn Housing Society; Invergordon; Hybrid; GBP 42,000 - 46,000; Full time

Benefits offered by this job

28 days annual leave

12 public/business holidays

Development and training opportunities

Day one sick pay

Company pension scheme

Employee assistance program 24/7

Family friendly policies

Job summary

Albyn Housing Society in Invergordon seeks a Housing Officer to manage tenants, deliver a full housing management service, including allocations, voids, tenancy and estate management, and tackle anti-social behaviour.

The role combines office and remote work with site visits across the Highlands; involvement in an out-of-hours rota is required about three times per year, with work across Scotland's Highlands.

Qualifications

• Minimum of an HNC in Housing-related studies or proven housing management experience.
• Strong organisational abilities with ability to manage caseloads independently.
• Proficiency with Microsoft Office and housing management systems.
• Driving licence and access to own vehicle.
• Excellent communication and stakeholder relationship skills.

Responsibilities

• Manage an assigned caseload and deliver a comprehensive housing management service (allocations, voids, tenancy and estate management, anti-social behaviour).
• Provide site visits across the Highlands and support tenants throughout their tenancy.
• Address tenancy and neighbourhood issues and resolve concerns efficiently.
• Participate in the out-of-hours cover rota (~three times per year, planned in advance).

Skills

Organisational skills

Communication skills

Problem-solving

Interpersonal skills

Driving licence

Education

HNC in Housing-related studies

Tools

Housing management systems

Microsoft Office

Job description

Contract Terms: 35 hours per week (full time), permanent
Salary: £41,904- £46,015, Grade E4-E1 + car allowance.Salaryplacing will normally be at the first point of the scale.
Location: Invergordon with hybrid working (Weekly office attendance is required, typically across multiple days each week)
Closing Date: Friday, 18th September 2026 at noon
Interview Date: Week commencing 28th September

About the role

Albyn Housing Society is looking for a dedicated and knowledgeable Housing Officer to provide excellent, tailored support to our tenants. In this role, you will manage an assigned caseload and deliver a comprehensive housing management service across a range of tenancy-related functions, including allocations, voids, tenancy and estate management, and anti-social behaviour. You will ensure services meet and exceed our standards while adhering to Scottish social housing regulations.

This position offers a mix of office and remote working, along with site visits across the Highlands. Key responsibilities include supporting tenants throughout their tenancy, addressing tenancy and neighbourhood issues, and resolving concerns efficiently and effectively.

The role includes a requirement to participate in the out‑of‑hours cover rota, providing support outside of normal working hours when required. This commitment is expected to be approximately three times per year and will be planned in advance wherever possible.

About You
We are seeking a proactive, organised, and customer-focused individual with a strong background in housing management. To thrive in this role, you will need excellent interpersonal and problem-solving skills, an ability to work independently, and a commitment to helping tenants succeed. A working knowledge of social housing policies and tenancy legislation is essential.

Requirements:

• Minimum of an HNC in Housing-related studies OR relevant experience in housing management.
• Strong organisational abilities and an independent approach to managing caseloads.
• Proficiency with Microsoft Office and housing management systems.
• Ability to build relationships with a variety of stakeholders and collaborate effectively.
• A positive and adaptable outlook, with excellent communication skills for successfully handling challenging situations.
• Current and full driving licence and have access to own vehicle.

Albyn Housing Society is a progressive organisation with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values - Being Adaptable, Being Caring and Being Professional - are at the heart of everything we do. At Albyn, we believe in continuous improvement, professional growth, and upholding the highest standards in social housing.

What we are Offering

We value our employees and offer many benefits including but not limited to:

• 28 days annual leave entitlementplus12 days business/public holidays
• Development and training opportunities
• Day one sick pay
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies

Please note that we are unable to offer visa sponsorship for this role; therefore, applications will only be considered from candidates who already have the unrestricted right to work in the UK.