Assistant Hotel Manager — Lead Guest Experience & Team Growth

Atlas Hotels Ltd; Lichfield; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading hospitality brand in England is seeking an Assistant Hotel Manager for the Holiday Inn Express Lichfield. You'll supervise a team to ensure exceptional guest experiences and support hotel operations. The ideal candidate has a background in customer service and team supervision. In return, we offer competitive wages, extensive benefits including a substantial employee discount, and opportunities for growth in a dynamic environment.

Benefits

Employee hotel room discounts

Worldwide employee discount at IHG Hotels

Annual bonus after 2 years

Increased holiday allowance with service

Health Plan for all employees

Recognition rewards and programmes

Qualifications

• Proven experience supervising a successful team in a customer facing environment.
• Enthusiastic and positive attitude to engage the team.
• Ability to work within clear operating procedures.

Responsibilities

• Support the Hotel Manager in running the hotel smoothly.
• Ensure great guest experiences and manage guest feedback.
• Contribute to team performance, development, and retention.

Skills

Supervising a team in a customer service environment

Communication skills

Problem-solving

Organizational skills

Autonomous decision making

Job description

A leading hospitality brand in England is seeking an Assistant Hotel Manager for the Holiday Inn Express Lichfield. You'll supervise a team to ensure exceptional guest experiences and support hotel operations. The ideal candidate has a background in customer service and team supervision. In return, we offer competitive wages, extensive benefits including a substantial employee discount, and opportunities for growth in a dynamic environment.