Assistant Head Coach — Retail Store Leader

Nike Inc; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Salary with bonus

Employee discounts

Benefits package

Career development

Staff events

Job summary

Nike Wembley is seeking an Assistant Head Coach to help lead a dynamic retail team in creating an exceptional shopping experience for customers in Wembley. You will work with the Head Coach to drive service excellence and team performance in a fast-paced environment.

The role requires retail or leadership experience, strong English communication, and a focus on coaching and developing staff. Expect shift work, training, and opportunities for career growth within Nike, Inc.

Qualifications

• Some experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Responsibilities

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence to our consumers.
• Coordinating, supporting and supervising a diverse team and ensuring an excellent work atmosphere (e.g. recruitment, development, performance management, staffing).
• Implementing operational excellent processes and tools to reach sales targets, optimize services and improve the consumer satisfaction as well as to increase efficiency and productivity.
• Overseeing various departments such as Commercial, Athlete and/or Consumer Experience.
• Supporting Head Coach in implementing NIKE’s strategy in your store (e.g. sustainability, membership, digital services).
• Providing reports about store activities, local marketplace and consumer insights.
• Ensuring that the store complies with all NIKE standards and guidelines.
• Cooperating with your business partners across stores and HQ.

Skills

Leadership experience

Customer service

Team coaching

English proficiency

Communication

Job description

Nike Wembley is seeking an Assistant Head Coach to help lead a dynamic retail team in creating an exceptional shopping experience for customers in Wembley. You will work with the Head Coach to drive service excellence and team performance in a fast-paced environment.

The role requires retail or leadership experience, strong English communication, and a focus on coaching and developing staff. Expect shift work, training, and opportunities for career growth within Nike, Inc.