Store Floor Head Coach

Nike Inc; Wembley; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Bonus payments

Employee discounts

Pension & Share scheme

Career development

DEI focus

Job summary

NIKE, Inc. Wembley is seeking a Store Coach to lead a high-performing team in delivering premium brand experiences. You will coach staff, drive sales, manage daily store operations and collaborate with cross-store partners to uphold NIKE standards.

You will recruit and onboard teammates, schedule shifts, and champion NIKE culture while coaching, training, and developing a team focused on customer excellence. A dynamic, diverse workplace awaits with career growth opportunities.

Qualifications

• Experience in retail and/or leadership positions is required.
• Very good command of English language (written and spoken).
• Ability to coach and develop a strong team.
• Experience delivering exceptional consumer service.

Responsibilities

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
• Identifying and improving areas based on feedback given by consumers
• Being a brand ambassador for NIKE's initiatives including training your team
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ
• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders
• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture
• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

Skills

Leadership

Customer service

Coaching

English language

Team development

Communication

Flexibility

Job description

NIKE, Inc. Wembley is seeking a Store Coach to lead a high-performing team in delivering premium brand experiences. You will coach staff, drive sales, manage daily store operations and collaborate with cross-store partners to uphold NIKE standards.

You will recruit and onboard teammates, schedule shifts, and champion NIKE culture while coaching, training, and developing a team focused on customer excellence. A dynamic, diverse workplace awaits with career growth opportunities.