Assistant General Manager - Lead Guest Experience & Team

Puttshack UK; Grays; In loco; GBP 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free golf

50% discount on food & drink (up to 6)

Discretionary quarterly bonus

Medicash health benefits

Refer a friend £500 referral fee

Enhanced maternity & paternity leave

Free meal on shift

Wagestream – access to wages as you go

Descrizione del lavoro

Puttshack UK is recruiting an Assistant General Manager for our Grays venue to support the General Manager in day-to-day operations and guest satisfaction. You will help lead front-of-house and back-of-house teams, drive service standards, and ensure the venue delivers a memorable experience for every guest.

The role requires a proven background in high-volume F&B, people development, and operational excellence.

Competenze

• Previous experience as an Assistant General Manager in high volume F&B.

Mansioni

• Forecasting and controls– assist the GM with planning ahead to maximise financial opportunities; anticipate the business in order to ensure costs reflect business levels
• P&L– achieve and maximise sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure
• Financial administration– assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts
• Stock– ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock
• Premises– assist the GM in ensuring the cleanliness and maintenance of the venue
• Health and Safety– assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements.
• Equipment– assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations
• PEOPLE– Administration– take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays
• Motivation– assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business
• Recruitment– follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented
• Training and Development– assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities
• Welfare and Discipline– follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required
• Uniform, grooming and conduct– maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members
• Guest relations– build and maintain excellent relations; meet and greet; maintain guest loyalty
• Service– ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service
• Feedback– assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information
• Briefings– assist the GM with appropriate briefings to enable managers and associates to fulfil guests’ arrangements.

Conoscenze

F&B management

Guest service

Descrizione del lavoro

Puttshack UK is recruiting an Assistant General Manager for our Grays venue to support the General Manager in day-to-day operations and guest satisfaction. You will help lead front-of-house and back-of-house teams, drive service standards, and ensure the venue delivers a memorable experience for every guest.

The role requires a proven background in high-volume F&B, people development, and operational excellence.