General Manager – Premium Hospitality & Experiences

Puttshack UK; Grays; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Free golf & 50% discount on food and 


25 days holiday + bank holidays

Discretionary quarterly bonus

Onboarding plan

Private Medical Insurance

Medicash health benefits

Enhanced maternity & paternity

Refer a friend – £500 referral fee

Job summary

Puttshack UK is seeking a results-driven General Manager to lead the Lakeside venue. You will oversee Revenue, Service, F&B and Games strategies, translate business goals into departmental targets, and drive guest satisfaction through brand values.

You will manage budgeting and forecasting with the Operations Director, optimize operations, and lead a high-performing team while delivering on financial targets and an exceptional guest experience.

Qualifications

• Experience leading a hospitality or entertainment venue.
• Strong financial management, budgeting and forecasting skills.
• Proven ability to drive guest satisfaction and service standards.
• Experience recruiting, training and managing staff.

Responsibilities

• Develops and implements business strategy aligned to financial targets.
• Translates strategy into operational plans for all departments.
• Oversees Revenue, Service, F&B and Games; ensures efficiency and profitability.
• Manages payroll, costs, stock and compliance to deliver EBITDA targets.
• Leads guest experience improvement and responds to feedback.

Skills

Leadership

Financial acumen

Guest service excellence

HR and staffing

Marketing & brand management

Problem-solving

Education

Hospitality Management/Business degree (implied)

Tools

Budgeting software

Forecasting

Job description

Puttshack UK is seeking a results-driven General Manager to lead the Lakeside venue. You will oversee Revenue, Service, F&B and Games strategies, translate business goals into departmental targets, and drive guest satisfaction through brand values.

You will manage budgeting and forecasting with the Operations Director, optimize operations, and lead a high-performing team while delivering on financial targets and an exceptional guest experience.