General Manager

Puttshack; Grays; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Free golf and 50% discount on food & 6

25 days holiday + bank holidays

Discretionary quarterly bonus

Onboarding plan

Continuous development through blended

Private Medical Insurance

Medicash health benefits

Refer a friend £500

Free meal on shift

PuttApp access

Wagestream—access 50% of wages

Job summary

Puttshack UK is seeking a General Manager to lead the strategic and operational development of the venue. You will oversee Revenue, Service, F&B and Games strategies to ensure the business runs efficiently and profitably, delivering on financial, quality and guest-satisfaction targets.

Working under the Operations Director, you will translate business strategy into actionable plans, lead a diverse team and manage budgeting, payroll and supplier relationships.

Qualifications

• At least 2 years working at Assistant General Manager or General Manager level within a similar or hospitality business.

Responsibilities

• Strategy: Develop a business strategy with the Operations Director and translate it into department targets.
• Service: Oversee the guest journey and ensure high standards of service and experience across all departments.
• Process and Procedure: Manage stock, payroll, and adherence to company policies and food safety/H&S practices.
• Financial Management: Lead budgeting/forecasting and ensure margins, costs and payroll targets are met.

Skills

Leadership

Operations management

Financial acumen

Guest service excellence

Business development

HR and staffing

Health & safety

Vendor management

Marketing and brand

Problem-solving

Job description

GENERAL MANAGER

About us:

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our
Vision

To create experiences where play sparks
connection and joy, where our guests choose return to, time and again.

Our
Mission

To create lasting memories for people of
all generations through a shared, world-class entertainment experience

Our
Purpose

To transform mini golf into an
extraordinary social experience

Our
Promise

Is memory-making fun!

Our beliefs are simple

Play
is for all players, shared moments matter most, unpredictability is our secret
sauce, and tech powers while play leads.

Our Values:

Bring your ‘A’ game - We strive for excellence in everything we do

Lead the Way - Our associates (staff) embrace and are inspired by change

Own the Fun - We revel in our guests’ enjoyment

Care Deeply - We take great care of our guests, our associates and the communities we call home

The Role:

The General Manager is accountable for the strategic and operational development and ongoing of their business. Under the guidance of the Operations Director they will oversee the Revenue, Service, F&B and Games strategies to ensure the business is run in an efficient and profitable way delivering on all financial, quality and customer satisfaction targets.

Location:

Puttshack UK

Working Hours:

45 hours per week inclusive of breaks.

Reports to:

Operations Executive

Offerings

• Free golf & 50% discount on food and drink for up to 6.
• 25 days holiday plus bank holidays
• Discretionary quarterly bonus
• Onboarding plan to set you up for success!
• Access to continuous development through a blended learning approach.
• The option to join Puttshack’s Private Medical Insurance
• Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Enhanced maternity & Paternity*
• Private Medical insurance
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• Free meal on shift
• Enrolment to our communication community – PuttApp
• Wagestream membership - access 50% of your wages as you work, building pots and financial support.

Key Responsibilities:

Strategy

• Works with Operations Director to develop a business strategy in line with the venues financial targets
• Translates the business strategy into operational plans and targets for each department
• Monitors the delivery of business strategy amending throughout the year as appropriate in line with their financial targets
• Works with Operations Director and Marketing on promotional strategies that will help deliver revenue targets
• Works closely with Operations Director, Commercial Manager and Head of Events on strategies to increase events business and booking
• Financial Management
• Under the guidance of the Operations Director is responsible for the financial planning (forecasting and budgeting) for the venue
• Is accountable for all aspects of the financial control across the venue including Cash, achieving gross food margin, stock control, waste, controllable costs and payroll targets
• Delivers budgeted venue EBITDA
• Works with the Operations Director to agree an action plan when financial targets will not be achieved

Service

• Oversees every stage of the in-venue customer journey to ensure high levels of guest satisfaction are delivered
• Is able to step onto the floor as the face of the brand
• Monitors the performance of all departments to ensure they are delivering an experience in line with the brands culture and values, acting quickly when they believe these standards are not achieved
• Ensures that the venue is set up, operates effectively and is closed in line with operating procedures including the management of external security
• Reviews the performance of the kitchen throughout service to ensure the food is deliver to a high standard and in a timely way
• Reviews and responds to guest feedback to identify when and why expectations have not been met
• Monitors best and worst sellers providing feedback to the Executive Chef and Operations Directors on the F&B offer on customer preferences

Process and Procedure

• Manages stock process ensure the team follow the correct purchasing and stock procedures including stock takes, line checks, wastage reports and loss investigations feeding back to the relevant people (Operations Director) as required
• Forecasts accurate payroll costs in line with revenue and plans rota accordingly
• Ensures the payroll is closed accurately and on time
• Ensures their team adhere to all company policies and procedures
• Makes sure all equipment is well maintained, clean and in good working
• Manages the stock ordering and monitors the delver processes to ensure the correct items are order, received and updated on the system
• Manages the team to ensure they follow food hygiene and H&S processes taking corrective actions as required
• Ensures all Food Safety Management processes are followed in line with 3rd Party guidance

Essential requirements

• At least 2 years working at Assistant General Manager or General Manager level within a similar or hospitality business.
• Must be located within 1 hour from the Puttshack, Lakeside location.
• Leadership Experience: Proven track record of managing teams and leading by example in a hospitality environment, with strong motivational skills.
• Operational Management: Experience overseeing day-to-day operations, including front-of-house and back-of-house activities, ensuring high standards of service and efficiency.
• Financial Acumen: Strong knowledge of financial management, including budgeting, forecasting, cost control, and profitability maximization.
• Guest Service Excellence: Extensive background in delivering and maintaining superior guest experiences, handling complaints, and ensuring customer satisfaction.
• Business Development: Experience in driving revenue growth, improving occupancy rates, and identifying new business opportunities, such as events or partnerships.
• HR and Staffing: Experience in recruiting, training, scheduling, and managing staff, with a focus on building a positive team culture.
• Health & Safety Compliance: Knowledge of local regulations related to food safety, hygiene, and general health and safety practices in hospitality settings.
• Vendor and Inventory Management: Experience in managing relationships with suppliers, controlling inventory, and ensuring cost-effective procurement.
• Marketing and Brand Management: Familiarity with hospitality marketing strategies, including digital marketing, social media, and customer loyalty programs.
• Problem-Solving and Crisis Management: Strong decision-making skills with the ability to manage emergencies, unexpected situations, or operational challenges effectively

If your skills, experience and core values align with this opportunity & ours, we encourage you to apply and become a part of our innovative team, where your skills and passion can make a real impact