General Manager — Experience-Driven Hospitality Leader

Puttshack UK; South Ockendon; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Free golf & 50% discount on food and饮

25 days holiday plus bank holidays

Discretionary quarterly bonus

Onboarding plan to set you up for suc-

Continuous development through blended

Private Medical Insurance

Medicash health benefits

Enhanced maternity & paternity

Refer a friend – referral bonus

Free meal on shift

PuttApp access

Wagestream wage access

Job summary

Puttshack UK is seeking a General Manager to lead strategy and day-to-day operations of an upscale mini golf venue. You will oversee Revenue, Service, F&B and Games, driving profitability and guest satisfaction while guiding a multi-disciplinary team.

Reporting to the Operations Executive, you will manage budgets, staffing, and vendor relations, ensuring delivery of high service levels and safe, compliant operations.

Qualifications

• Leadership experience in hospitality or similar environment.
• Experience managing front- and back-of-house operations.
• Strong financial management, budgeting and forecasting knowledge.
• Proven track record in delivering high guest satisfaction.
• Experience driving revenue growth and events/partnerships.
• HR, staffing, recruitment and team development experience.
• Knowledge of health, safety and food hygiene standards.
• Vendor management and cost-control experience.
• Marketing, digital channels and customer loyalty understanding.
• Strong decision making and crisis management skills.

Responsibilities

• Develop a business strategy with the Operations Director and translate it into departmental plans.
• Monitor and adjust plans to hit financial targets and EBITDA.
• Collaborate with Marketing on revenue-generating promotions and events.
• Oversee guest journey and ensure high standards across all departments.
• Manage stock, payroll and procurement in line with budgets and policies.
• Drive operational efficiency, safety, and compliance across the venue.

Skills

Leadership Experience

Operational Management

Financial Acumen

Guest Service Excellence

Business Development

HR and Staffing

Health & Safety Compliance

Vendor and Inventory Management

Marketing and Brand Management

Problem-Solving

Crisis Management

Job description

Puttshack UK is seeking a General Manager to lead strategy and day-to-day operations of an upscale mini golf venue. You will oversee Revenue, Service, F&B and Games, driving profitability and guest satisfaction while guiding a multi-disciplinary team.

Reporting to the Operations Executive, you will manage budgets, staffing, and vendor relations, ensuring delivery of high service levels and safe, compliant operations.