Hotel Front Desk Lead - Guest Experience & Growth

Thistle; Greater London; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Staff meals on duty

Pension and healthcare

Career development opportunities

Employee recognition

Job summary

Clermont Hotel Group in London seeks a proactive Front Desk Lead to oversee daily front desk operations, coordinate check-in and check-out, and elevate guest experiences through a warm, guest-centric approach. You will coach a team, foster a collaborative environment, and ensure every guest interaction reflects exceptional hospitality.

The role emphasizes leadership, attention to detail, and a passion for learning and growth within a luxury hotel setting near iconic landmarks.

Qualifications

• Experience in customer-facing or fast-paced hospitality roles.
• Passion for creating extraordinary guest experiences and willingness to learn and progress.
• Warm, open personality with empathetic guest and team interactions.
• Strong attention to detail ensuring seamless guest experiences.
• Ability to lead and inspire a team through hands-on guidance.
• Desire for a rewarding career with growth opportunities.

Responsibilities

• Oversee daily front desk operations.
• Assist with check-in and check-out processes.
• Inspire and coach the team to grow and perform.

Skills

Customer-facing

Hospitality experience

Empathy

Attention to detail

Team leadership

Growth mindset

Tools

Opera PMS

Job description

Clermont Hotel Group in London seeks a proactive Front Desk Lead to oversee daily front desk operations, coordinate check-in and check-out, and elevate guest experiences through a warm, guest-centric approach. You will coach a team, foster a collaborative environment, and ensure every guest interaction reflects exceptional hospitality.

The role emphasizes leadership, attention to detail, and a passion for learning and growth within a luxury hotel setting near iconic landmarks.