Assistant Front Office Manager

Clermont Hotel Group; Greater London; On-site; GBP 32,000 - 54,000; Full time

Benefits offered by this job

Wage Stream access

Discounts & Perks

Refer a Friend bonus

Interest-free loans

Mental health support

Gym discounts

Job summary

Thistle Piccadilly in London, part of Clermont Hotel Group, is seeking an Assistant Front Office Manager to oversee Reception, Guest Relations, and Nights teams, supporting the Front Office Manager and leading by example to deliver seamless guest experiences.

You’ll mentor your team, handle guest inquiries, resolve issues, and collaborate with other departments to exceed expectations while contributing to sales initiatives and cost control.

Qualifications

• Experience leading and developing teams.
• Attention to detail in guest interactions.
• Strong communication with guests and colleagues.
• Coaching and developing individuals in an inclusive environment.

Responsibilities

• Lead Reception, Guest Relations and Nights teams to ensure smooth operations.
• Support Front Office Manager and act as a role model for guest service excellence.
• Address guest inquiries and resolve issues with professionalism.
• Collaborate with other departments to ensure a seamless guest journey from check-in to check-out.
• Contribute to sales initiatives and cost control while meeting performance goals.

Skills

Guest-focused leadership

Team coaching

Operational oversight

Communication skills

Problem-solving

Collaboration

Tools

Opera (PMS)

Job description

At Thistle Piccadilly, we don't have a specific mould that we want our employees to fit to. Instead, we believe in hiring people who are passionate about welcoming our guests and making them feel as at home as we are. We're looking for enthusiastic, guest orientated people who want to grow both personally and professionally.

What you’ll be doing

As Assistant Front Office Manager, you'll play a key role in ensuring the smooth and efficient operation of Reception, Guest Relations, and the Nights team. Supporting the Front Office Manager, you'll lead by example to deliver seamless guest experiences, handling daily challenges with confidence and care.

Your role will involve collaborating with other departments to maintain exceptional standards of hospitality while mentoring and supporting your team to reach their full potential. Whether managing guest inquiries, resolving issues, or finding creative ways to exceed expectations, your dedication will leave a lasting positive impression.

• Assisting the Front Office Manager in leading the team to deliver extraordinary guest service.
• Supporting team development through training, coaching, and hands-on guidance.
• Taking ownership of day-to-day operations and stepping up in the Manager's absence.
• Collaborating with other departments to ensure a seamless guest journey from check-in to check-out.
• Proactively addressing guest feedback and resolving concerns with calm professionalism.
• Contributing to sales initiatives, cost control, and the achievement of performance goals.

What you’ll bring

• A proven ability to inspire and support teams through hands-on, authentic leadership.
• Meticulous attention to detail, ensuring every guest interaction reflects world-class standards.
• A collaborative and proactive approach to problem-solving.
• Strong communication skills and the ability to engage effectively with guests and team members.
• A passion for coaching and developing individuals within a supportive and inclusive environment.
• Knowledge of Opera is a bonus but not essential.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• 'Wonderful People' Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.