Assistant Front Office Manager

The Lensbury Resort; Teddington; On-site; GBP 28,000 - 32,000; Full time

Job summary

The Lensbury Resort is seeking an Assistant Front Office Manager to ensure exceptional guest experiences and support the Front Office Manager. This role involves overseeing operations, leading a team, and ensuring compliance with hotel policies. Ideal candidates will have prior supervisory experience and excellent communication skills.

Benefits

Free meals whilst on duty

Staff Discounts

Use of leisure facilities

EAP with 24/7 helpline

Online benefits portal

Fully funded Apprenticeship opportunities

Excellent training and development opportunities

Staff Awards and Social events

Cycle to work scheme

Free parking

Refer a Friend programme

Paid annual leave of 28 days including public holidays

Qualifications

• Previous Hotel Reception and Supervisory experience required.
• Flexibility to work night shifts, weekends, and public holidays.

Responsibilities

• Lead, guide, and support the Front Office team.
• Act as the first point of contact for guest enquiries and complaints.
• Oversee check-in/check-out processes and coordinate with departments.

Skills

Communication

Problem Solving

Interpersonal Skills

Tools

Opera Cloud

Job description

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Assistant Front Office Manager

The Lensbury, Broom Rd, Teddington, Middlesex, TW11 9NU

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About us

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

As an Assistant Front Office Manager, you’ll play a vital role in supporting the team, working closely with the Front Office Manager to inspire and motivate your colleagues while ensuring every guest enjoys an exceptional experience. Get ready for a dynamic position where you’ll oversee Front Office operations, making sure guests’ needs are met every step of the way, from arrival to departure.

Key Responsibilities

• Lead, guide, and support the team, providing training, coaching, and ensuring adherence to hotel policies and high service standards.
• Act as the first point of contact for guest enquiries, concerns, and complaints, delivering prompt, professional solutions and supporting the Front Office Manager in handling complex issues.
• Oversee smooth check-in/check-out processes, assist with billing, and coordinate with other departments to ensure seamless guest experiences.
• Ensure compliance with safety, security, and privacy protocols while responding effectively to emergencies and maintaining accurate logs of incidents and daily activities.
• Conduct regular service quality checks, uphold brand standards, and maintain clear communication across departments and management.
• Fulfil Duty Manager shifts on a rota basis.
  
  

What We’re Looking For

• Previous Hotel Reception and Supervisory experience, including leading and developing a team.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency in Opera Cloud and knowledge of security and safety protocols.
• Flexibility to work night shifts, weekends, and public holidays.
• Strong attention to detail, organisational skills, and a professional demeanour.
  
  

Benefits

• Free meals whilst on duty
• Staff Discounts at The Lensbury and across the L+R portfolio
• Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
• EAP with 24/7 helpline for you and your family
• Online benefits portal with Hospitality Rewards, offering lots of discounts across major brands
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Awards and Social events throughout the year
• Cycle to work scheme
• Free parking
• Refer a Friend programme
• Paid annual leave of 28 days including public holidays
  
  

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The Lensbury Broom Rd, Teddington, Middlesex, TW11 9NU

• Job RefTLH1251
• BranchThe Lensbury
• LocationTeddington
• Salary/BenefitsUp to £30k DOE plus excellent benefits including free meals, use of leisure, staff discounts, EAP and more!
• Contract typePermanent
• HoursFull Time
• Hours per week40
• Date posted07/06/2025
• Closing date21/07/2025