Assistant Front Office Manager

Accor Hotels; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Accor Hotels recherche un Assistant Front Office Manager passionné pour rejoindre son équipe dynamique à Londres. Vous jouerez un rôle clé dans la gestion des opérations de réception, en garantissant une expérience client exceptionnelle tout en supervisant et formant une équipe complète. Rejoignez-nous pour améliorer constamment notre service et le moral de l'équipe dans un environnement stimulant.

Qualifications

• Expérience managériale dans les opérations de réception.
• Compétences en gestion d'équipe diversifiée.
• Orienté client avec compétences en communication exceptionnelles.

Responsibilities

• Superviser les opérations de réception et assurer la satisfaction des clients.
• Gérer et former l'équipe à un service clientèle de haute qualité.
• Résoudre rapidement les problèmes des clients et améliorer la fidélité.

Skills

Leadership

Communication

Problem-solving

Organizational

Customer Service

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Join our dynamic team as an Assistant Front Office Manager in Baghdad, Iraq, and play a crucial role in delivering exceptional guest experiences. We're seeking an enthusiastic and detail-oriented professional to help lead our front office operations and inspire our team to new heights of customer service excellence.

• Oversee daily front office operations, ensuring seamless check-ins, departures, and overall guest satisfaction
• Lead, coach, and develop the front desk team, fostering a collaborative and customer-focused environment
• Manage staff schedules, handle payroll processing, and optimize team performance
• Resolve guest concerns promptly and professionally, turning challenges into opportunities for guest loyalty
• Implement and maintain efficient front office procedures to enhance service delivery and operational effectiveness
• Collaborate with other departments to ensure a cohesive and exceptional guest experience
• Practice room yield management to maximize profitability while maintaining high occupancy rates
• Oversee inventory management, including room types and categories
• Develop and implement innovative strategies to improve service climate, team morale, and overall performance
• Assist in hiring, training, and performance management of front office staff
• Ensure compliance with hotel policies, procedures, and industry standards

Qualifications

• Previous supervisory or management experience in front office operations within the hospitality industry
• Strong leadership skills with the ability to motivate and inspire a diverse team
• Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
• Proven problem-solving abilities and decisiveness in handling guest concerns and operational challenges
• Detail-oriented with strong organizational and time management skills