Assistant Front Office Manager

21c Museum Hotels; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxurious hotel is seeking an Assistant Front Office Manager to help launch its iconic London location. This role involves overseeing Front Office operations, ensuring exceptional guest experiences and maintaining service standards, all within the context of a renowned hospitality brand.

Benefits

28 days holiday plus additional days for service

Competitive salary

Life Assurance

Enhanced sick pay

Employee benefit card with discounts

Qualifications

• Experience in luxury hotel settings like LQA, Forbes 5*.
• Strong guest-focused attitude with multitasking capabilities.
• Proven track record of high service levels.

Responsibilities

• Manage daily Front Office operations and uphold operational standards.
• Handle guest complaints and ensure guest satisfaction.
• Assist in setting pre-opening standards aligned with Raffles vision.

Skills

Customer Service

Communication

Time Management

Attention to Detail

Teamwork

Tools

Computer Skills

Job description

Company Description

Come and join us in bringing the Raffles experience to London.

The Raffles name is synonymous with luxury, glamour, and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This Grade II* Edwardian building has been transformed into a spectacular venue for celebrations, featuring fine dining, lively bars, wellness and beauty therapies, luxurious suites and rooms, and versatile event spaces. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new emotions and connections. At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

An exceptional opportunity exists for an Assistant Front Office Manager to be part of an iconic London opening.

Reporting to Front Office Manager, you will provide guidance and leadership for managing daily Front Office operations and delivering an exceptional guest experience. You will focus on maintaining high operational standards at the front desk and switchboard, ensuring a guest-centered approach in all activities. As the Manager on Duty, you will handle guest complaints courteously and efficiently, resolving issues to exceed guest expectations.

Specifically, as the Assistant Front Office Manager:

• Have previous experience in a luxury hotel environment, working with standards such as LQA, Forbes 5*, or equivalent.
• Be willing and eager to contribute to setting up pre-opening standards aligned with the broader Raffles vision.
• Have a proven track record of providing high levels of service under pressure.
• Possess exceptional communication and customer service skills, both written and spoken.
• Demonstrate strong time management skills, with the ability to multitask while maintaining a professional appearance.
• Have well-developed technical and computer skills.
• Be willing to contribute to a 24-hour operational schedule when required.

Who are we looking for?

• Attention to detail
• Experience in the luxury hotel industry
• Guest-focused attitude
• Team player
• Well-organized

Additional Information

Why join our Raffles team?

• Competitive salary
• 28 days holiday including bank holidays, plus an extra day for each year of service up to 5 years
• Length of service awards
• Life Assurance for colleagues
• Enhanced sick pay
• Enhanced maternity, paternity, and adoption pay
• Free dry cleaning for uniforms and allowances for personal items
• Season ticket loans and cycle-to-work schemes
• Gifting for special occasions
• Paid days off for moving house or charity time
• Tailored internal learning and development programs
• Fun events like quizzes, team runs, and parties
• Employee benefit card with up to 30% discounts worldwide
• Development opportunities across Accor’s brands