Assistant Front Office Manager

Threadneedles Hotel Limited; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join an esteemed boutique hotel in Central London as an Assistant Front Office Manager. This role offers a unique opportunity to lead a dynamic team dedicated to providing exceptional service in a five-star environment. You will oversee the Front Office operations, ensuring a seamless experience for guests while managing a talented team. With a focus on excellence and a commitment to guest satisfaction, this position is perfect for someone passionate about hospitality and looking to grow in a supportive environment. Enjoy a range of benefits that enhance both your professional and personal life, making every day rewarding.

Benefits

28 days holiday rising to 33

Employee of the Quarter Awards

Career development programmes

Outstanding service incentives

Lifestyle savings and discounts

Health and wellbeing platform

Health Care cash plan benefits

Pension scheme

Complimentary spa passes

Referral fee for new hires

Qualifications

• Minimum of one year experience in a similar role.
• Self-motivated with a positive attitude and attention to detail.

Responsibilities

• Manage Reception and concierge operations effectively.
• Ensure prompt resolution of customer feedback and requests.

Skills

Customer Service

Team Management

Attention to Detail

Hospitality Industry Knowledge

Problem-Solving

Education

Experience in Front Office Management

Job description

Job Ref: YTL1915 Branch: Threadneedles Hotel Location: Threadneedles Hotel, London (Central) Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Shift pattern: 5 shifts per week, including weekends Hours per week: 37.5 hours Posted date: 17/12/2024 Closing date: 30/01/2025

Assistant Front Office Manager

This is a fantastic opportunity to join one of City of London’s finest boutique properties. The unique 74-bedroom five-star hotel is part of The Autograph Collection from Marriott. Perfectly situated in Central London, we're just moments from Bank Tube Station.

The Role of an Assistant Front Office Manager

Together with the Front Office Manager you will be responsible for the successful operation of the Front Office department. You will be working with a very dynamic Front Office team who are fully committed to providing the best possible service to all our guests.

Some of the specific tasks include assisting with the management of all Reception and concierge operations, including liaising with teams to ensure prompt resolution of customer feedback and requests. You will also ensure efficient coverage of Duty Management and nights and assist in managing the overnight team of the hotel and manage the resource planning and recruitment of front office team members.

To be successful you will be self-motivated with a positive “can do” attitude. You will have excellent attention to detail and be committed to providing outstanding service to guests. Ideally, you will have a minimum of one year of experience in a similar role, possess a genuine enthusiasm for the hospitality industry, and always strive to go above and beyond for guests.

Our Top Ten Benefits for an Assistant Front Office Manager

1. 28 days’ holiday rising to 33 with length of service. (Including bank holidays)
2. Recognition of positive contributions Employee of the Quarter Awards
3. Investment into your career with our apprentice and development programmes.
4. Outstanding service Incentives for receiving exceptional guest feedback.
5. Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
6. Interactive health and wellbeing platform
7. Health Care cash plan benefits package
8. Contributing to your future with the Pension scheme
9. Two complimentary passes per year to Thermae Bath Spa
10. £500 referral fee if you recommend someone to work for us.

YTL Hotels

Threadneedles Hotel is one of six hotels and properties operated by YTL Hotels in the UK.

Every day, our stars craft inspired experiences that is what helps us achieve our culture of service excellence.

If you feel this unique opportunity is for you and you would love to join our team, please apply now.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.