Assistant Front Office Manager

Crimson Hotels Group; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

The Trafalgar St. James, part of Crimson Hotels, seeks an Assistant Front Office Manager to support daily operations and lead the front office team. You’ll ensure exceptional guest service while managing check-ins, training, and compliance with operational standards in a 5-star environment.

Benefits

Health & Wellbeing Cash Plan

Go Hilton Discount program

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Opportunities for internal career progression

Dry cleaning and uniform laundering on duty

Professional training and development opportunities

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

Discounts in F&B Outlets

MyCrimson Rewards

Qualifications

• Minimum 1-2 years of supervisory or assistant managerial experience in a 5-star hotel environment.
• Experience with guest relations and team development.

Responsibilities

• Oversee front desk operations including check-in/out and guest enquiries.
• Support team training and ensure service consistency.

Skills

Interpersonal skills

Organizational skills

Complaint handling

Tools

OnQ

Job description

Part of Crimson Hotels,The Trafalgar St. James, Curio Collection by Hiltonis a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop and Rockwell Bistro & Wine Bar that pride themselves in the quality of service that they provide.

The Role

As Assistant Front Office Manager, you will support the Front Office Manager in the smooth and efficient day-to-day operations of the front desk, ensuring exceptional guest service and operational excellence. You will help lead and motivate the front office team, contribute to departmental objectives, and ensure the highest standards of hospitality are maintained at all times.

You will also – but not be limited to:

• Assist in overseeing front desk operations including check-in/out, reservations, and guest enquiries

• Support with training, mentoring, and scheduling of team members to ensure service consistency

• Help ensure compliance with audit and operational standards across the department

• Handle guest feedback and escalate complex concerns where necessary

• Assist in generating reports and supporting the Front Office Manager with cost control and budgeting

About you

You are a service-oriented and reliable hospitality professional who leads by example and takes pride in delivering memorable guest experiences. You possess a hands-on approach, a natural ability to support and uplift your team, and excellent communication skills that help foster collaboration across departments.

• Minimum 1-2 years of supervisory or assistant managerial front office experience within a 5-star hotel environment.

• Strong interpersonal and organizational skills, with the ability to multitask under pressure

• Confident in guest relations, complaint handling, and supporting team development

• Experience with OnQ or similar PMS preferred

• LQA experience is desirable but not essential

The Trafalgar St James

The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof.

Why join the Trafalgar St James Team?

As part of our team, you’ll have access to a range and benefits,including:

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F&B Outlets: Rockwell and The Rooftop
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.