Assistant Front Office Manager

Accor; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Accor as an Assistant Front Office Manager at Raffles London, where you'll lead daily operations and ensure exceptional guest experiences. This role requires a background in luxury hospitality, strong leadership, and communication skills. Enjoy competitive benefits and opportunities for development in a prestigious setting.

Benefits

Competitive salary

28 days holiday including bank holidays

Length of service awards

Life Assurance for colleagues

Enhanced sick pay

Enhanced maternity, paternity, and adoption pay

Free dry cleaning for uniform

Season ticket loans and cycle to work scheme

Employee benefit card with up to 30% discount worldwide

Development opportunities across Accor’s brands

Qualifications

• Experience in a luxury hotel environment (LQA, Forbes 5* or equivalent).
• Proven track record of high service levels under pressure.

Responsibilities

• Manage daily Front Office operations and maintain exceptional standards.
• Handle guest complaints courteously and efficiently.

Skills

Communication

Customer Service

Time Management

Attention to Detail

Teamwork

Tools

Technical Skills

Job description

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour, and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations, with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

An exceptional opportunity presents itself for an Assistant Front Office Manager to be part of an iconic London opening.

Reporting to Front Office Manager, you will provide guidance and leadership for managing daily Front Office operations and delivering on this promise to our guests. You will maintain exceptional operational standards at the front desk and switchboard, playing a key role in the department. You will take pride in ensuring a guest-centered focus in everything we do and foster a supportive environment for the Front Office team. As the Manager on Duty, you will handle guest complaints courteously and efficiently, ensuring issues are resolved to exceed guest expectations.

Specifically, as the Assistant Front Office Manager:

• Have previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
• Be willing and eager to contribute towards setting up pre-opening standards and objectives aligned with the broader Raffles vision.
• Have a proven track record of providing high levels of service under pressure.
• Possess exceptional communication and customer service skills, both written and spoken.
• Demonstrate strong time management skills, ability to multitask, and maintain a professional appearance.
• Have well-developed technical and computer skills.
• Be willing to contribute to a 24-hour operational schedule when required.

Who are we looking for?

• Attention to detail
• Experience in the luxury hotel industry
• Guest-focused attitude
• Team player
• Well-organized

Additional Information

Why join our Raffles team?

• Competitive salary
• 28 days holiday including bank holidays, plus an extra day for each year of service up to 5 years
• Length of service awards
• Life Assurance for colleagues
• Enhanced sick pay
• Enhanced maternity, paternity, and adoption pay
• Free dry cleaning for uniform and allowance for personal items
• Season ticket loans and cycle to work scheme
• Gifting to celebrate special occasions
• Paid days off for moving house or charity work
• Tailored learning and development programmes
• Fun events like quizzes, team runs, and parties
• Employee benefit card with up to 30% discount worldwide
• Development opportunities across Accor’s brands