Assistant Front Office Manager

RAFFLES; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Join the Raffles team as an Assistant Front Office Manager at an iconic London opening. In this role, you will lead daily front office operations, ensuring exceptional service and operational standards, contributing to a luxury hotel experience. Ideal candidates will bring experience in high-pressure environments with a guest-centered focus.

Benefits

28 days holiday including bank holidays

Length of service awards

Life Assurance

Enhanced sick pay

Free dry cleaning for uniforms

Discounted rates at Accor worldwide

Paid days off for moving house

Qualifications

• Previous experience in a luxury hotel environment with LQA or Forbes standards.
• Proven track record of high service levels under pressure.
• Willingness to work a 24-hour operational schedule.

Responsibilities

• Manage daily front office operations and guest service.
• Handle complaints courteously and resolve issues.
• Maintain high operational standards at the front desk.

Skills

Attention to detail

Guest focus

Team player

Communication skills

Time management skills

Tools

Technical and computer skills

Job description

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An exceptional opportunity presents itself for an Assistant Front Office Manager to be part of an iconic London opening.

Reporting to the Front Office Manager, you will provide guidance and leadership for managing daily front office operations and delivering excellent service to our guests. You will maintain high operational standards at the front desk and switchboard, ensuring a guest-centered focus and fostering a supportive environment for the team. As the Manager on Duty, you will handle guest complaints courteously and efficiently, resolving issues to exceed guest expectations.

Specifically, as the Assistant Front Office Manager:

• Previous experience in a luxury hotel environment, working with LQA, Forbes 5* or equivalent standards.
• Willingness and eagerness to contribute to pre-opening standards and objectives aligned with the Raffles vision.
• A proven track record of providing high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multitask while maintaining a professional appearance.
• Well-developed technical and computer skills.
• Willingness to contribute to a 24-hour operational schedule when required.

Who are we looking for?

• Attention to detail
• Experience in the luxury hotel industry
• Guest focus
• Team player
• Well-organized

Additional Information

Why join our Raffles team?

• Competitive salary
• 28 days holiday including bank holidays, plus an extra day per year of service up to 5 years
• Length of service awards
• Life Assurance for colleagues
• Enhanced sick pay
• Enhanced maternity, paternity, and adoption pay
• Free dry cleaning for uniforms and personal items allowance
• Season ticket loans and cycle-to-work scheme
• Gifting for special occasions
• Paid days off for moving house or charitable activities
• Tailored learning and development programs
• Team events like quizzes, runs, and parties
• Discounted rates at Accor worldwide with employee benefit card
• Opportunities across Accor’s brand portfolio