Assistant Front Office Manager - Maternity Cover

Corinthia London; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in luxury hospitality is seeking an Assistant Front Office Manager for maternity cover. This role is pivotal in ensuring that guests experience unparalleled service in a stunning 5-star environment. You will be responsible for maintaining the Duty Manager log and providing seamless support to guests around the clock. The ideal candidate will possess exceptional customer care skills and a strong desire to grow within the hospitality sector. Join a team that prides itself on attention to detail and delivering unforgettable experiences in one of London's most prestigious hotels.

Benefits

Highly Competitive Salary

29 Paid Holidays Per Annum

Complimentary Meals on Duty

Complimentary Dry Cleaning of Uniform

Access to Employee Health and Wellbeing Programme

Discounted Gym Membership

Season Ticket Loan

Discounted Salon and Spa Rates

Enhanced Maternity and Paternity Pay

Recognition Programs and Length of Service Awards

Qualifications

• Previous experience as a Reception Supervisor or Assistant Front Office Manager in a 5* hotel.
• Strong desire to learn and develop a career within luxury hospitality.

Responsibilities

• Record all activities in the Duty Manager log and report to management.
• Provide 24-hour assistance and service to hotel guests.

Skills

Customer Care Skills

Attention to Detail

Flexibility

Ability to Work Under Pressure

Empathy

Professionalism

Communication Skills

Education

Experience in Luxury Hospitality

Job description

Assistant Front Office Manager - Maternity Cover

Front of House

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

As Assistant Front Office Manager you will be responsible for recording all activities in the form of the Duty Manager log on a daily basis and you will report the necessary information to the Front of House Manager, Guest Relations Manager and Director of Rooms. Our Assistant Front Office Managers (including Night Manager) provide 24 hour assistance and service to all hotel guests, ensuring seamless and intuitive experiences to the highest quality.

ABOUT YOU

• Previous experience as a Reception Supervisor or Assistant Front Office Manager in a 5* hotel
• A strong desire to learn and develop a career within luxury hospitality
• Flexibility to work varied hours
• Good level of written and spoken English
• Exceptional customer care skills
• Empathy for your guests and colleagues
• Ability to work under pressure
• Pride and attention to detail in your work
• The finest personal presentation
• Distinctive, professional and warm personality
• Confidence & professionalism when interacting with high profile guests

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 62 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.

• Highly competitive salary
• 29 paid holidays per annum (inc. bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

• Access to Employee health and wellbeing programme
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

• Complimentary English classes
• Corinthia inspired gifts for special occasions
• Enhanced maternity and paternity pay

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.